Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technician 2 Reports to: Project Manager Type: Full Time, Hourly, Non-Exempt, Full Benefit Package Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer, and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensure all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 12. Full compliance with company's and customer's safety program. 13. Other duties as required or assigned by company management. Accountability:The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees, and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 2+ years related field experience is required. 2. Comprehensive knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements 1. Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills: ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Ascending or descending ladders, stairs, scaffolding, ramps and the like using feet and legs or hands and arms. 3. Maintain body equilibrium to prevent falling. 4. Some moderate lifting of objects up to 50 lbs. is required. 5. Reaching, grasping, and carrying activities are also required. 6. The noise level in the work environment is usually moderate. 7. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Fire Alarm Technician Primary Role: Fire Alarm Technician will be responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability: The Fire Alarm Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) 4. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Access Control Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Production Technician Responsible for the assembly/wiring/manufacture/testing of electronic equipment for the corrections and justice industry, including but not limited to, electronic panel and cabinet component assembly and wiring plus assisting in the shop testing prior to shipment. The Technician is responsible for manufacturing the products in the most efficient and effective manner. All assemblies and work must meet the highest quality standards set forth by SWC, while assuring a professional and safe working environment. Responsibilities: 1. Procurement of components from the warehouse for assembly 2. Install and assembly of electronic components onto electronic panels and into electronic cabinets 3. Responsible for the wiring after installation of the components 4. Responsible for set up of all manufactured assemblies for testing equipment 5. Responsible for aiding Quality Control in testing 6. Responsible for tearing down and readying equipment for shipping 7. Meet all manufacturing deadlines 8. Responsible for accurate tracking on time sheets and assembly/manufacturing report forms 9. Full compliance with company's policy and safety program 10. Operation of power tools 11. Other duties as required or assigned by management Accountability: The Manufacturing Technician will be accountable to the Warehouse/Manufacturing Manager. Secondary accountability will be to the other management team members of the company or other employees as may be designated. Qualifications: The Manufacturing Technician shall possess a high school diploma or equivalent at a minimum. A two-year electronics degree or equivalent combination of education and related field experience is highly desired. A working knowledge of electronic assembly or installation is desired. Travel: No out-of-town travel required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Ability to manage multiple tasks simultaneously. 4. Strong interpersonal skills; ability to work with diverse groups. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually low to moderate. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Account Executive - Education Reports to: Director of Sales for Critical Communications Full-Time - Salary - Commission – Benefits Primary Role: Responsible for carrying out all company goals and objectives, established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Follows up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities . 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12 District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12 CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements · Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. · Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements · Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. · Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Nurse call Project Manager - Nashville, TN Full Time Exempt Management Position Full Benefit Package with 401(k) Position Summary: The Project Manager is wholly responsible for the successful planning, implementation, testing, training, and closing of all assigned projects. As the single point of contact, from post-sale through project sign-off, Project Managers are expected to have exceptional communication, organization, and leadership skills, and the ability to manage all stakeholders' expectations throughout the life cycle of the project. This may require regular meetings and status updates to the owners and executive management, both internal to SWC and external to the stakeholders. A Project Manager will have a specific aptitude for managing budgets, risk assessment/management, resource allocations, quality control, procurement, and other client-specific project processes. This includes creating comprehensive project and work plans in accordance with the customer approved scope of work and/or contract and schedule. Essential Duties and Responsibilities: 1) Work and behave in a manner that upholds and projects the SWC Core Values, and ensure all project team members’ behavior is consistent with these values 2) Lead project hand off meetings with sales and design 3) Develop and implement a comprehensive project plan 4) Lead project kick-off meetings with owner and other stakeholders 5) Lead pre-installation meetings with the team prior to job starting 6) Procure any equipment or hardware as outlined in the bill of materials 7) Aggressively manage projects on time, on scope, and on budget according to the SWC workflow process 8) Assign and follow up on project tasks assigned to other team members based on the project plan and project timeline 9) Organize and facilitate ongoing project meetings with stakeholders and the project team 10) Lead project retrospective meetings as needed, and apply lessons learned to improve processes and procedures 11) Identify, assess, and mitigate risks or escalate as needed to avoid negative impact to project timeline or budget 12) Keep Manager and Executive Management team updated on high-risk and/or high-profile projects 13) Keep accurate project documentation including but not limited to budgets, change orders, scope changes, project timeline updates, meeting minutes, IP 14) Addresses programming and any other turnover documents 15) Aggressively works to receive project acceptance by set turnover date 16) Lead service hand off meeting once project acceptance has been received 17) Compile all turnover documentation as set by SWC standards or project contract documents 18) Working knowledge of Rauland nurse call systems, paging systems, and working in a hospital environment is a plus. Other Duties and Responsibilities: 1) Advocate for the customer in a way that is consistent with the SWC Core Values 2) Mentor and provide peer review and guidance to fellow Project Managers 3) Proactively strive to improve processes and procedures in a way that will positively impact the SWC workflow process 4) Attend scheduled company meetings 5) Attend training classes held either onsite or offsite as required 6) Occasionally travels to job sites over 2 hours away that require overnight stays Requirements: 1) Must submit to and pass a pre-employment drug screen and random drug screens as mandated by the Tennessee Drug-Free Workplace program 2) Must be able to become a registered alarm employee under the requirements of the state of Tennessee. 3) Strong communication skills, both written and verbal 4) Strong organizational skills and the ability to prioritize and complete multiple tasks amidst regular interruptions 5) Skills and ability to effectively run multiple projects simultaneously 6) Self-sufficient, self-motivated, organized, reliable, and punctual without the need for daily supervision 7) Strong computer skills with Sage, MS Office Suite, Teamwork, and MS Project 8) Familiar with and able to understand critical path workflows 9) Able to read and interpret complex blueprints and electrical schematics 10) Must be skilled in dealing with ambiguity – effectively coping with change, shifting gears comfortably, and deciding/acting without having the total picture 11) 3-5 years of experience in project management preferred Physical Demands: 1) Must be able to effectively use a computer for extended periods of time 2) Must be able to traverse unfinished construction sites 3) Must be able to communicate effectively by email or on the phone Work Conditions: 1) While the job demands the ability to work in an office for long periods of time, some on-site meetings will be required, in varying weather conditions 2) The nature of the construction business may require long work hours and occasional weekend work in order to meet project-specific timelines Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employees should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Fire Alarm Technician Primary Role: Fire Alarm Technician will be responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability: The Fire Alarm Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) 4. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Healthcare Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Job Code: Field Service Tech/Senior EEO Category: Technicians Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications are desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Healthcare Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Job Code: Field Service Tech/Senior EEO Category: Technicians Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications are desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Project Manager POSITION OVERVIEW: The Project Manager plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • The Project Manager plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 1. Maintains current job plans and specifications. 2. Works with engineering department on design and drafting phases of jobs 3. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 4. Prepares, manages, and executes the project installation plan. 5. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 6. Implements agreed changes to project scope. 7. Maintains construction schedule and coordinates task scheduling with other trades. 8. Selects and monitors the performance of subcontractors. 9. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. • Implements quality assurance program to continuously improve customer satisfaction. 13. Present a professional image of the company when speaking to customers (all levels) 14. Develops a relationship with the decision maker of our customer. 15. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects • Monitors job status and controls job costs 17. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 18. Assists management in monthly resource allocation forecasting. 19. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. • Training and development: 24. Literature studies and attend seminars to stay current with regards to products, processes, and materials 25. Works with installers on job concepts, installation procedures, and product training for their advancement • Job Closure • Responsible for overseeing As-Builds • Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. • Job is 100% billed and revenue is taken. • Job close out report is completed. • Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: • Supervises: • Installers • Apprentices • Subcontractors MINIMUM QUALIFICATIONS: • Knowledge: • High school education or equivalent • Associate degree (2 year) or bachelor’s degree (4 year) in a technical capacity is desirable. • Project Management experience. IT Project + or PMP certification desired • Skills and abilities: • Five years of experience in engineering and installation of low voltage systems, or related field. Has a strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. Excellent written & oral communication skills required. An understanding of job financial reports and the ability to control costs in the handling of large projects. Experience with IT-related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: • Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Project Manager POSITION OVERVIEW: The Project Manager plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • The Project Manager plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 1. Maintains current job plans and specifications. 2. Works with engineering department on design and drafting phases of jobs 3. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 4. Prepares, manages, and executes the project installation plan. 5. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 6. Implements agreed changes to project scope. 7. Maintains construction schedule and coordinates task scheduling with other trades. 8. Selects and monitors the performance of subcontractors. 9. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. • Implements quality assurance program to continuously improve customer satisfaction. 13. Present a professional image of the company when speaking to customers (all levels) 14. Develops a relationship with the decision maker of our customer. 15. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects • Monitors job status and controls job costs 17. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 18. Assists management in monthly resource allocation forecasting. 19. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. • Training and development: 24. Literature studies and attend seminars to stay current with regards to products, processes, and materials 25. Works with installers on job concepts, installation procedures, and product training for their advancement • Job Closure • Responsible for overseeing As-Builds • Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. • Job is 100% billed and revenue is taken. • Job close out report is completed. • Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: • Supervises: • Installers • Apprentices • Subcontractors MINIMUM QUALIFICATIONS: • Knowledge: • High school education or equivalent • Associate degree (2 year) or bachelor’s degree (4 year) in a technical capacity is desirable. • Project Management experience. IT Project + or PMP certification desired • Skills and abilities: • Five years of experience in engineering and installation of low voltage systems, or related field. Has a strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. Excellent written & oral communication skills required. An understanding of job financial reports and the ability to control costs in the handling of large projects. Experience with IT-related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: • Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Lead Service Technician Title: Service Technician – Access Control / Surveillance / Intrusion/Fire Alarm/ Nuse Call / Paging Systems Reports To: Health Care Service Manager Position: Non-exempt, Hourly with Full Benefit Package including 401k. Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), burglar panels and fire panels, Nurse Call, and Paging Systems. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options when necessary. • Provides training for clients and end users when necessary. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • From time to time may be called upon to assist in other divisions. • Attends scheduled company meetings. • Attends training classes held either onsite or offsite as required. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Bi-amp • DSC/Tyco • Rauland or other Nurse Call Systems • Interlogic • Honeywell • EST/Edwards • Exacq • S2 • Speco • Avigilon • Acti • Ubiquity • Brivo • Hanwha •Axis • Bosch • AV/Costar •HID • AMAG-Symmetry • Entraguard/Kerri • Securitron • Altronix • AiPhone • AWID •DETEX • RCI •HES • Locknetics • Dortronics • Potter • Schlage •Von Durprin • 5+ years of experience with access control, CCTV, and burglar alarms Overhead Paging or a nurse call system. • Fire Alarm system basics. • General Networking and PC Skills • Multiple manufacturer certifications Requirements: • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must have extensive experience in the installation, programming and troubleshooting of an electronic systems. • Common basic knowledge of Fire Alarm System. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at a distance of 30 yards. • Must be able to observe and detect signs of dangerous obstacles at a distance of 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts in excess of 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Benefits: Company provided vehicle, power tools, and other equipment as needed. Benefit eligibility on the first of the month following 30 days of employment including 401k. * Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Lead Service Technician Title: Service Technician – Access Control / Surveillance / Intrusion/Fire Alarm/ Nuse Call / Paging Systems Reports To: Health Care Service Manager Position: Non-exempt, Hourly with Full Benefit Package including 401k. Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), burglar panels and fire panels, Nurse Call, and Paging Systems. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site support and troubleshooting on a variety of Nurse call, Paging Systems, access control, CCTV, and burglar systems and Fire Alarm System. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options when necessary. • Provides training for clients and end users when necessary. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • From time to time may be called upon to assist in other divisions. • Attends scheduled company meetings. • Attends training classes held either onsite or offsite as required. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Bi-amp • DSC/Tyco • Rauland or other Nurse Call Systems • Interlogic • Honeywell • EST/Edwards • Exacq • S2 • Speco • Avigilon • Acti • Ubiquity • Brivo • Hanwha •Axis • Bosch • AV/Costar •HID • AMAG-Symmetry • Entraguard/Kerri • Securitron • Altronix • AiPhone • AWID •DETEX • RCI •HES • Locknetics • Dortronics • Potter • Schlage •Von Durprin • 5+ years of experience with access control, CCTV, and burglar alarms Overhead Paging or a nurse call system. • Fire Alarm system basics. • General Networking and PC Skills • Multiple manufacturer certifications Requirements: • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must have extensive experience in the installation, programming and troubleshooting of an electronic systems. • Common basic knowledge of Fire Alarm System. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at a distance of 30 yards. • Must be able to observe and detect signs of dangerous obstacles at a distance of 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts in excess of 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Benefits: Company provided vehicle, power tools, and other equipment as needed. Benefit eligibility on the first of the month following 30 days of employment including 401k. * Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Director of Analytical Services Reports To: Vice President of Quality and Customer Experience Class: Full-Time Type: Salaried, Exempt The Director of Analytical Services will lead the creation and expansion of a new analytics department focused on strategy, governance, and delivery of analytical insights within our organization, serving healthcare, education, and B2B markets. This strategic role is responsible for developing actionable, scalable analytics solutions, with a strong focus on healthcare clients, including those using Rauland’s Responder platform. The Director will build and manage an analytics and business intelligence team, partnering with IT, Technical Services, Innovation, and other teams as needed, ensuring alignment of analytics initiatives with client and organizational objectives. A critical responsibility of this role is to define and track key success metrics for both the department and client-facing solutions. The Director will also be expected to guide their team in navigating the complexities of external organizational structures to identify, engage, and align key stakeholders, to promote analytics initiatives that drive measurable value and sustained adoption, with executive sponsorship and defined escalation paths. The Director will provide oversight and accountability for the quality and timely delivery of deliverables for projects and recurring service contracts. Additionally, they will provide analytical oversight and validation for internal and demo environments, in partnership with technical teams responsible for environment maintenance and operations used for testing and customer-facing demos. Key Responsibilities • Department Leadership ◦ Develop and execute a comprehensive plan for building the Analytical Services department, including organizational structure, resource allocation, and technology roadmap. ◦ Lead recruitment, onboarding, and development of staffing model needed to obtain organizational objectives ◦ Establish and regularly review department, project, and contract-level key performance indicators (KPIs) to ensure the department’s success is measurable, transparent, and actionable. ◦ Demonstrate a commitment to a culture that embodies our core values and H3 Lean guiding principles, fostering innovation, service excellence, a commitment to people, and the communities we serve ◦ Complete annual performance reviews and goal planning for direct reports. ◦ Establish and update development plans for direct reports. • Healthcare Analytics Leadership ◦ Leverage deep healthcare industry experience to design and deliver analytics solutions tailored to healthcare environments. ◦ Direct projects involving Rauland’s Responder platform, optimizing nurse call and patient engagement data to enhance clinical workflows and patient outcomes. ◦ Ensure solutions comply with healthcare regulations (e.g., HIPAA) and best operational practices. • Consultative Needs Assessment Program ◦ Define, implement, and manage a program to provide consultative needs assessment services for clients seeking customized reporting and dashboard solutions. ◦ Work closely with clients to understand their unique operational, clinical, and business requirements and provide customized solutions that also conform to the department's requirements for scalability and repeatability. ◦ Guide clients in defining success metrics and outcome measures to ensure solutions are aligned with strategic goals. ◦ Translate needs into actionable analytics projects, ensuring reporting and dashboard solutions are tailored, visual, and actionable. ◦ Continuously refine consultative methodologies to maximize value and client satisfaction. • Oversight of Service Deliverables ◦ Provide oversight and quality assurance for all analytical service deliverables, ensuring timely and accurate completion for both project-based initiatives and ongoing recurring service contracts. ◦ Coordinate cross-functional teams to meet client expectations and contractual obligations. ◦ Monitor, report, and analyze performance metrics for all deliverables, leveraging these insights for continuous improvement. ◦ Proactively resolve service issues to maintain high client satisfaction. • Internal Environment Management ◦ Oversee the analytics portion of internal environments, ensuring robust testing and development processes for new analytics solutions. ◦ Manage and optimize customer-facing demo environments, ensuring they accurately reflect capabilities and value for prospective clients. ◦ Collaborate with technical teams to maintain environmental integrity, data accuracy, and security. • Client Engagement & Solution Design ◦ Engage with clients at key discovery, design, and executive review stages in healthcare, education, and B2B markets to identify business challenges and translate them into actionable analytical projects. ◦ Ensure the right stakeholder voices are included at every stage of the solution design and delivery ◦ Oversee the design and delivery of customized, yet scalable, analytics solutions, including exploratory and statistical techniques to create operational dashboards and formulate strategic recommendations. • Technical Oversight ◦ Demonstrate advanced SQL expertise to navigate, analyze, and optimize complex relational databases, including those used in healthcare and operational systems. ◦ Guide the selection and implementation of analytical tools, platforms, and methodologies. ◦ Establish best practices and governance standards for data management, quality assurance, and reporting. • Partnership Model ◦ Partner closely with Engineering, IT, Product, and external vendors to ensure analytics solutions are reliable, secure, and scalable. ◦ Collaborate with Product and Commercial teams to support analytics-enabled offerings and embedded reporting capabilities without direct ownership of product roadmaps. ◦ Work with Sales, Customer Success, and Operations to align analytics initiatives with business objectives and client outcomes. • Authority and Decision Rights ◦ The Director is empowered to set analytics priorities, define engagement models, recommend analytical tools and platforms, and establish standards and methodologies, in alignment with executive leadership. ◦ The Director may prioritize analytics initiatives within agreed strategic and capacity constraints. • Stakeholder Communication ◦ Present complex findings in a clear, visual, and actionable manner to internal and external stakeholders. ◦ Support business development activities by contributing to proposals, client presentations, and thought leadership. • Out of Scope / Partnered Responsibilities ◦ Core data engineering, pipeline development, database administration, and infrastructure management are owned by others. ◦ Application development, hosting, and operational support of production systems are owned by others. ◦ Routine on-site customer demos, non-analytical service recurring client support, and sales enablement execution are handled by others. ◦ Day-to-day maintenance and technical administration of internal and demo environments are managed by others. ◦ Qualifications • Education: Master’s degree in data science, Analytics, Informatics, or related field. • Experience: Minimum 5 years in data analytics with leadership experience. ◦ Strong preference for candidates with previous experience in healthcare analytics. ◦ Experience with Rauland’s Responder platform is highly preferred. • Technical Skills: Exceptional proficiency in SQL for navigating and querying complex databases. Proficiency in Python/R, BI tools (e.g., Tableau, Power BI), and cloud analytics platforms. • Industry Knowledge: Robust understanding of operational complexities in healthcare, education, and B2B markets. • Consultative Skills: Demonstrated experience in defining and delivering consultative needs assessments for customized reporting and dashboards. • Service Oversight: Experience in managing deliverables for both project-based initiatives and ongoing recurring service contracts. • Internal Environment Oversight: Experience managing analytics environments for testing and customer-facing demos. • Communication: Exceptional ability to convey complex information visually and logically to diverse audiences. Travel obligations include, but are not limited to: • Occasional day or overnight travel (e.g., key client meetings, strategic events, or company-wide gatherings), expected to be limited in frequency and not inclusive of routine on-site demos. Physical, Mental, and Environmental Requirements: • Employees must stand, walk, climb, sit, and use their hands and fingers. • Some lifting of objects up to fifty pounds is required. • Reaching, grasping, and carrying activities are also required. • The noise level in the work environment is usually moderate. • Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Job Code: Field Service Tech/Senior EEO Category: Technicians Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability:The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Project Manager – Access Control/Intrusion Title: Project Manager Class: Full-Time Type: Salaried, Exempt POSITION OVERVIEW Plans, organize, directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and ensuring quality installation. KEY DUTIES & RESPONSIBILITIES • Plans and schedules for engineering, installation, and subcontracting activities on large and/or complex systems or service-installed jobs. • Maintains current job plans and specifications. • Works with engineering department on design and drafting phases of jobs. • Coordinates the procurement of materials, supplies, and services, ensuring timely delivery to job sites. • Prepares, manages, and executes the project installation plan. • Reviews information to determine necessary changes in design, contract price, and installation plan. • Implements agreed changes to project scope. • Maintains construction schedule and coordinates task scheduling with other trades. • Selects and monitors subcontractor performance. • Communicates progress and status of projects with superiors, subordinates, and customers. • Maintains all digital records related to jobs, including job status, material purchases, contacts, job changes, prints, submittals, quotes, assessments, packing lists, email correspondence, and control records. • Reviews estimates or assists in estimating projects that the company is bidding. • Assists in site surveys with sales/engineering to secure accurate estimations. • Implements quality assurance programs to improve customer satisfaction. • Presents a professional company image when speaking with customers at all levels. • Build and maintain relationships with customer decision makers. • Routinely walks job sites to ensure quality installation of company products and provides documented updates to customers. • Ensures customer satisfaction throughout projects. • Monitors job status and controls job costs. • Provides labor and material requirement data daily, weekly, or monthly as required. • Assists management with monthly resource allocation forecasting. • Reviews of job financial reports to ensure proper job management and cost control. • Prepare data for monthly job billings with the office manager. • Uses reports and management tools to identify project problems and implement corrective actions. • Reviews timecards to analyze job performance. • Develop and implement plans to ensure project profitability. TRAINING & DEVELOPMENT • Studies literature and attend seminars to remain current on products, processes, and materials. • Works with installers on job concepts, installation procedures, and product training. JOB CLOSURE • Oversees As-Builds. • Ensures completion of all paperwork, purchase orders, and warranty letters. • Ensure projects are turned over to service. • Confirm jobs are 100% billed and revenue recognized. • Completes job closeout reports. • Provides customer contact information to the Training Specialist for scheduling. SUPERVISORY DUTIES • Installers • Apprentices • Subcontractors MINIMUM QUALIFICATIONS Knowledge: • High school education or equivalent. • Associate degree (2-year) or bachelor’s degree (4-year) in a technical field preferred. • Project Management experience required. IT Project+ or PMP certification desired. Skills & Abilities: • Five years of experience in engineering and installation of low-voltage systems or related field. • Strong knowledge of engineering fundamentals, relay logic, and operations. • Skilled in subcontractor management. • Excellent written and verbal communication skills. • Understanding of job financial reports and cost control for large projects. • Experience with IT-related equipment (servers, databases, networking, etc.) strongly preferred. PHYSICAL DEMANDS • Must be able to see, hear, speak, and write clearly to communicate with employees and customers. • Manual dexterity required for occasional reaching, lifting small objects, and operating office equipment. WORK ENVIRONMENT • Team-oriented work environment. • Office environment is clean, orderly, properly lit, and ventilated, with low to moderate noise levels. • Site work conditions are consistent with typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.