Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Field Service Technician Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responds to customer's service-related issues promptly 2. Tests and documents readings for customer's systems 3. Updates customer files 4. Troubleshoots and repairs electronic components 5. Responsible for handling on-call duties. 6. Trains and instructs the customer on the proper use of the equipment 7. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 8. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 9. Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus. Travel: Out-of-town travel is required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver s license. 11. Must be able to use ladders and aerial work platforms. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

SWC Healthcare Systems Engineer Reports to: Director of Engineering Status: Full-Time, Exempt Benefits: Full Benefit Package Primary Role Responsible for executing all company goals and objectives as they relate to the design, documentation, and delivery of healthcare and low-voltage critical communications systems. Interfaces with all company departments, including sales, operations, and accounting, to provide accurate, specification-compliant engineering and documentation for active and proposed healthcare projects. Supports pre-sales activities with technical solutions and drawing packages as needed. Candidates must demonstrate deep experience with detailed device layouts, cabling, and system integration typical of healthcare low-voltage integrators. Essential Duties and Responsibilities • Collaborate with system engineers and project managers to develop comprehensive system designs and complete construction documentation for assigned healthcare projects • Support the Sales Department during the sales process by providing technical guidance, drawings, and preliminary submittals for proposals and quotations • Prepare, submit, and track product data, shop drawings, and compliance documentation for submittals and project change orders • Demonstrate expertise in creating submittals and shop drawings for installation on retrofit healthcare projects and for approval on new healthcare construction projects • Update system drawings and records throughout the project lifecycle, ensuring accurate as-builts and closeout documentation • Validate device locations and system scope through field verification and coordination with installation teams • Ensure all work strictly adheres to current project specifications, company standards, and the latest contract documents • Maintain rigorous self-review and peer review of all deliverables; enforce discipline in hours tracking and project note documentation • Participate in process improvement initiatives, including workflow automation, quality control checklists, and adoption of new engineering tools • Foster a team environment by providing mentorship and support to junior engineers and drafters • Perform other duties as required or assigned by company management Accountability The Healthcare Systems Engineer is accountable to the Director of Engineering. Secondary accountability is to other management team members, employees, and customers of the company. Qualifications • Minimum of 10 years’ work history in a designer role for a low-voltage integrator specializing in healthcare communications systems • This position is not for an electrical engineer; candidates must have detailed integrator experience, including device selection, cabling, and system layout • Proficient in generating complete construction documentation sets from concept through closeout, including device layouts, risers, cable schedules, and as-builts • Strong working knowledge of AutoCAD (2024 or newer), Bluebeam, and Smartsheet • Deep understanding of project specification compliance, submittal processes, and construction administration • Expertise in creating high-quality submittals and shop drawings for both retrofit and new healthcare construction projects is required • Proven ability to manage project change orders, hours tracking, and documentation workflows • Bachelor’s degree in engineering technology, EET, or related field preferred • Relevant certifications such as Rauland, NICET, BICSI, or CTS are a plus • Proficiency with Microsoft Excel and other standard office software • Experience with AI-driven QC, Power BI dashboards, or process automation tools is advantageous • Minimal travel required Additional Skills and Abilities • Excellent written and verbal communication skills • Responsible, self-motivated, organized, and able to work independently • Superior customer service skills for both internal and external clients • Ability to manage multiple tasks and priorities simultaneously • Strong interpersonal skills and ability to work with diverse teams • Effective planning, organizing, and implementation skills to meet project deadlines • Ability to handle stressful situations and resolve issues proactively • Able to read and interpret business and technical documentation • Valid and current driver’s license Physical, Mental, and Environmental Requirements • Employees are required to stand, walk, climb, sit, and use hands and fingers • Some light lifting of objects may be required • Reaching, grasping, and carrying activities may be involved • The noise level in the work environment is usually moderate • Most work is performed indoors, with occasional outdoor activities subject to seasonal temperature changes This job description does not list all duties. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part on your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive - Healthcare Healthcare Account Executive Reports To: Director of Healthcare Sales Status: Full-Time | Exempt | Base Salary + Commission Position Overview South Western Communications (SWC), a nationally recognized healthcare technology integrator and one of the nation's leading Rauland Nurse Call distributors, is seeking a highly motivated, results-driven Healthcare Account Executive to drive aggressive growth throughout assigned healthcare markets. This is a hunter-first sales role focused on identifying, developing, and closing new business opportunities while expanding strategic relationships within existing accounts. The ideal candidate thrives on competition, enjoys opening doors that others cannot, and possesses the persistence, resilience, and discipline required to consistently exceed sales targets. The Healthcare Account Executive will be responsible for generating demand, creating opportunities, leading complex healthcare technology sales cycles, and helping healthcare organizations improve patient care, staff communication, safety, workflow efficiency, and operational outcomes through innovative technology solutions. Success in this role requires a proactive salesperson who is comfortable engaging C-suite executives, nursing leadership, IT leadership, facilities teams, security stakeholders, and operational decision-makers across healthcare systems. Primary Responsibilities Performance Expectations • Consistently exceed assigned revenue and gross margin goals. • Maintain a robust sales pipeline capable of supporting future growth objectives. • Demonstrate a relentless pursuit of new business opportunities. • Develop executive-level relationships throughout assigned healthcare systems. • Drive measurable market share expansion. • Maintain high levels of customer satisfaction and professional credibility. • Operate with a strong sense of ownership, urgency, and accountability. Required Qualifications • Bachelor's degree in Business, Healthcare Administration, Marketing, Communications, Engineering, or related field, or equivalent experience. • Minimum 5 years of successful healthcare technology sales experience. • Proven track record of exceeding sales quotas and revenue objectives. • Demonstrated success selling complex solutions involving multiple stakeholders and long sales cycles. • Experience prospecting and developing net-new business opportunities. • Strong presentation, negotiation, communication, and relationship-building skills. • Experience utilizing Microsoft Dynamics, Salesforce, or similar CRM platforms. • Valid driver's license and ability to travel extensively throughout the assigned territory and assigned meetings. Preferred Qualifications Experience selling to CNOs, CIOs, Clinical Leadership Teams, IT Departments, Security Directors, Facilities Leadership, and Healthcare Executives. Experience with Rauland Technologies, Clinical Communication & Collaboration (CC&C), Nurse Call Systems, RTLS Solutions, Workflow Automation, Security Technologies, Audio Visual Systems, Enterprise Software Platforms, and Integrated Healthcare Technologies. Personal Attributes • A true hunter who enjoys winning new business. • Highly competitive and motivated by achieving ambitious goals. • Self-directed and accountable for results. • Resilient when facing setbacks and objections. • Comfortable engaging executive-level decision makers. • Organized and disciplined in managing a complex sales pipeline. • Curious, coachable, and committed to continuous improvement. • Skilled at balancing relationship-building with closing business. • Passionate about helping healthcare organizations improve patient and caregiver outcomes. Why Join SWC • Represent one of the most respected healthcare technology integrators in the industry. • Sell market-leading solutions that directly impact patient care and staff efficiency. • Work alongside experienced healthcare sales, engineering, and project delivery teams. • Competitive compensation structure with significant upside for high performers. • Opportunity to build long-term customer partnerships while driving meaningful growth. This role is designed for a sales professional who wakes up every day focused on creating opportunities, winning business, and outperforming expectations. The Healthcare Account Executive is expected to be a market-maker, relationship-builder, and revenue producer who embodies SWC's commitment to growth, innovation, and customer success. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Data Communications Technician No healthcare experience required. Why SWC? SWC combines the stability and resources of a large organization with the culture of a close-knit team. We believe people thrive when they are valued, supported, and given opportunities to grow. Healthcare technology is one of the fastest-growing sectors in the low-voltage industry, creating meaningful opportunities for long-term career development. At SWC, technicians can advance into Senior Technician, Lead Technician, Project Leadership, and other technical or operational roles across the organization. When you join SWC, you're not just joining a company, you're becoming part of a team that takes pride in its work, supports one another, and is committed to delivering quality results. Whether you're an experienced technician looking to expand your skill set, take on greater responsibility, or grow your career within a rapidly evolving industry, SWC offers the opportunity to develop professionally while working alongside a supportive and skilled team. What You'll Do • Install nurse call devices and associated system components • Route, support, label, and manage low-voltage cabling • Troubleshoot nurse call devices, wiring, and communication issues • Perform system testing, inspections, and commissioning activities • Read blueprints, floor plans, and wiring diagrams • Complete project and service documentation • Train customers on proper system operation • Support service calls and scheduled maintenance activities • Participate in scheduled on-call support rotations Preferred Experience • Cable routing and cable management • Device installation and troubleshooting • Reading blueprints and construction drawings • Commercial construction and renovation environments • Customer-facing service work • Testing and troubleshooting low-voltage systems • Independent field work and project execution What We're Looking For We're seeking motivated technicians who take pride in quality workmanship, enjoy solving complex challenges, and are committed to delivering exceptional results. The ideal candidate is dependable, detail-oriented, and eager to continue developing their technical expertise while building a long-term career in the healthcare technology industry. Successful candidates often have experience in one or more of the following areas: • Structured Cabling • Data Cabling • Low-Voltage Installation • Telecommunications • Network Infrastructure • Security & CCTV Systems • Fire Alarm Systems • Commercial Construction Technology Preferred qualifications include: • 3+ years of relevant field experience • Valid driver's license with an acceptable driving record • Strong communication and customer service skills • Ability to work independently and collaboratively as part of a team • Ability to lift up to 50 pounds and work safely in active healthcare and construction environments South Western Communications (SWC) reserves the right to modify, amend, or discontinue any part of this job description at any time to respond to business needs, market conditions, or operational changes. Employment with SWC is at will and may be terminated by either the employee or the company at any time, with or without cause or notice. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Education Account Executive Reports To: Director of Education Sales Status: Full-Time | Exempt | Base Salary + Commission Position Overview South Western Communications (SWC), a nationally recognized technology integrator serving K–12 education and public sector organizations, is seeking a highly motivated and results-driven Education Account Executive to drive growth across assigned markets. This is a hunter-focused sales role responsible for identifying, developing, and closing new business opportunities, while strategically expanding relationships within existing school districts and education partners. The ideal candidate thrives in a competitive environment, excels at opening doors within complex organizations, and demonstrates the persistence, resilience, and discipline required to consistently exceed sales targets. The Account Executive leads complex, multi-stakeholder sales cycles within K–12 environments, helping school districts enhance campus safety, communication, operational efficiency, and student experience through integrated technology solutions. Success in this role requires a proactive, self-directed professional who can effectively engage district leadership and key decision-makers, including Superintendents, CIOs/CTOs, Technology Directors, Facilities Leaders, Safety and Security stakeholders, and administrative teams. The ideal candidate understands education funding constraints, planning cycles, and stakeholder alignment, and can navigate these dynamics to deliver impactful outcomes for school communities. Performance Expectations • Consistently exceed assigned revenue and gross margin targets. • Maintain a healthy, forward-looking sales pipeline aligned to growth objectives. • Demonstrate a relentless focus on new business development. • Build and sustain executive-level relationships across assigned territory. • Expand SWC’s market share within K–12 education. • Maintain high levels of customer satisfaction and trust. • Operate with a strong sense of ownership, urgency, and accountability. Qualifications, Experience & Skills Education & Professional Experience • Bachelor’s degree in Business, Marketing, Communications, Engineering, or a related field; or equivalent professional experience. • Minimum of five (5) years of successful sales experience with a consistent record of achieving or exceeding quotas. • Proven success selling complex, multi-solution offerings involving multiple stakeholders and extended sales cycles. • Demonstrated ability to prospect, develop, and close net-new business opportunities. Core Competencies • Excellent communication, presentation, and negotiation skills. • Strong ability to build and maintain long-term client relationships. • Understanding of sales lifecycle processes, including marketing alignment and project coordination. • Ability to collaborate across cross-functional teams in dynamic environments. • Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously. • High level of professionalism, accountability, and self-motivation. • Customer-focused mindset with a commitment to delivering exceptional service. • Ability to interpret business documentation and apply it effectively. • Composure and effectiveness in high-pressure situations. Technical Skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Experience with CRM platforms such as Microsoft Dynamics, Salesforce, or similar systems. Preferred Experience • Experience selling into K–12 school districts, particularly at the district level. • Experience working with education technology leaders (CIOs, CTOs, Technology Directors). • Background in selling integrated or bundled technology solutions. • Expertise in one or more of the following: ◦ A/V Technology ◦ Software Solutions ◦ Integrated Systems Additional Requirements • Valid driver’s license. • Ability and willingness to travel extensively within the assigned territory. Physical, Mental & Environmental Requirements • Ability to stand, walk, sit, and use hands and fingers for extended periods. • Occasional lifting of up to 50 pounds. • Ability to reach, grasp, and carry materials. • Work environment noise level is typically moderate. • Primarily indoor work with occasional outdoor activity in varying weather conditions. Personal Attributes • Highly competitive and motivated by achieving ambitious goals. • Self-directed with a strong sense of ownership and accountability. • Resilient when facing challenges, objections, and setbacks. • Organized and disciplined in managing a complex sales pipeline. • Curious, coachable, and committed to continuous improvement. • Effective at balancing relationship-building with closing business. • Passionate about helping school districts create safe, efficient, and engaging learning environments. Why Join SWC • Represent a trusted leader in K–12 technology integration. • Deliver solutions that directly improve school safety, communication, and student outcomes. • Collaborate with experienced education sales, engineering, and project delivery teams. • Competitive compensation with significant performance-based upside. • Opportunity to build long-term partnerships while driving measurable impact in education. Role Summary This role is ideal for a sales professional driven to create opportunities, win business, and outperform expectations. The Education Account Executive serves as a market builder, relationship leader, and revenue producer, embodying SWC’s commitment to growth, innovation, and customer success within the education sector. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Education Account Executive Reports To: Director of Education Sales Status: Full-Time | Exempt | Base Salary + Commission Position Overview South Western Communications (SWC), a nationally recognized technology integrator serving K–12 education and public sector organizations, is seeking a highly motivated and results-driven Education Account Executive to drive growth across assigned markets. This is a hunter-focused sales role responsible for identifying, developing, and closing new business opportunities, while strategically expanding relationships within existing school districts and education partners. The ideal candidate thrives in a competitive environment, excels at opening doors within complex organizations, and demonstrates the persistence, resilience, and discipline required to consistently exceed sales targets. The Account Executive leads complex, multi-stakeholder sales cycles within K–12 environments, helping school districts enhance campus safety, communication, operational efficiency, and student experience through integrated technology solutions. Success in this role requires a proactive, self-directed professional who can effectively engage district leadership and key decision-makers, including Superintendents, CIOs/CTOs, Technology Directors, Facilities Leaders, Safety and Security stakeholders, and administrative teams. The ideal candidate understands education funding constraints, planning cycles, and stakeholder alignment, and can navigate these dynamics to deliver impactful outcomes for school communities. Performance Expectations • Consistently exceed assigned revenue and gross margin targets. • Maintain a healthy, forward-looking sales pipeline aligned to growth objectives. • Demonstrate a relentless focus on new business development. • Build and sustain executive-level relationships across assigned territory. • Expand SWC’s market share within K–12 education. • Maintain high levels of customer satisfaction and trust. • Operate with a strong sense of ownership, urgency, and accountability. Qualifications, Experience & Skills Education & Professional Experience • Bachelor’s degree in Business, Marketing, Communications, Engineering, or a related field; or equivalent professional experience. • Minimum of five (5) years of successful sales experience with a consistent record of achieving or exceeding quotas. • Proven success selling complex, multi-solution offerings involving multiple stakeholders and extended sales cycles. • Demonstrated ability to prospect, develop, and close net-new business opportunities. Core Competencies • Excellent communication, presentation, and negotiation skills. • Strong ability to build and maintain long-term client relationships. • Understanding of sales lifecycle processes, including marketing alignment and project coordination. • Ability to collaborate across cross-functional teams in dynamic environments. • Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously. • High level of professionalism, accountability, and self-motivation. • Customer-focused mindset with a commitment to delivering exceptional service. • Ability to interpret business documentation and apply it effectively. • Composure and effectiveness in high-pressure situations. Technical Skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Experience with CRM platforms such as Microsoft Dynamics, Salesforce, or similar systems. Preferred Experience • Experience selling into K–12 school districts, particularly at the district level. • Experience working with education technology leaders (CIOs, CTOs, Technology Directors). • Background in selling integrated or bundled technology solutions. • Expertise in one or more of the following: ◦ A/V Technology ◦ Software Solutions ◦ Integrated Systems Additional Requirements • Valid driver’s license. • Ability and willingness to travel extensively within the assigned territory. Physical, Mental & Environmental Requirements • Ability to stand, walk, sit, and use hands and fingers for extended periods. • Occasional lifting of up to 50 pounds. • Ability to reach, grasp, and carry materials. • Work environment noise level is typically moderate. • Primarily indoor work with occasional outdoor activity in varying weather conditions. Personal Attributes • Highly competitive and motivated by achieving ambitious goals. • Self-directed with a strong sense of ownership and accountability. • Resilient when facing challenges, objections, and setbacks. • Organized and disciplined in managing a complex sales pipeline. • Curious, coachable, and committed to continuous improvement. • Effective at balancing relationship-building with closing business. • Passionate about helping school districts create safe, efficient, and engaging learning environments. Why Join SWC • Represent a trusted leader in K–12 technology integration. • Deliver solutions that directly improve school safety, communication, and student outcomes. • Collaborate with experienced education sales, engineering, and project delivery teams. • Competitive compensation with significant performance-based upside. • Opportunity to build long-term partnerships while driving measurable impact in education. Role Summary This role is ideal for a sales professional driven to create opportunities, win business, and outperform expectations. The Education Account Executive serves as a market builder, relationship leader, and revenue producer, embodying SWC’s commitment to growth, innovation, and customer success within the education sector. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Service Coordinator Reports To: Regional Service Manager Classification: Non-exempt, Hourly, Full Benefit Package with 401k Position Summary: As the first voice SWC’s clients hear when they have a problem, the Service Coordinator plays a central role in our ability to provide excellent service by fielding incoming calls, scheduling and confirming service appointments, tracking incomplete service calls and scheduling return visits, preparing POs for equipment needs, following up after service calls, and promptly preparing and issuing service invoices. Essential Duties and Responsibilities: 1.The Service Coordinator fields incoming calls from clients, asks probing questions to determine the nature of the client’s issues, creates a service ticket documenting the issue, and based on specialty schedules an appointment with the appropriate service technician. 2. The Service Coordinator de-escalates client issues by expressing empathy, and assuring client that SWC will get the issue resolved. 3. When scheduling service tickets, utilizes technician and client location information to create efficient service routes that maximize billable time, and minimize travel time between appointments. 4. Supports technicians in the field by accurately creating POs and allocating parts to service tickets, researching unlabeled parts to determine accurate part number for inventory purposes. 5. Tracks incomplete tickets, works with technicians to identify what is needed to resolve issue, and drives resolution by ordering needed parts and scheduling return trip(s) as needed. 6. Periodically follows up with customers to determine satisfaction after technician visit. 7. Prepares and issues invoices for service tickets with accurate parts and labor allocation and responds to any customer questions regarding the invoices. 8. Becomes conversant in basic terminology of SWC’s various systems to facilitate better 9. Communication between clients and technicians. Other Duties and Responsibilities: 1. Manages the schedule for the on-call rotation 2. Attend company meetings on or off-site as required 3. Supports Service Manager with any additional needs required to keep department running smoothly 4. In the absence of the Service Manager, fills in to resolve any customer issues that are escalated, and to effectively prioritize tickets. Requirements: 1. Must submit to and pass pre-employment drug screen and random drug screens as mandated. 2. Must have clear and effective oral and written communication skills. 3. Highly detail oriented and able to effectively accomplish multiple tasks with competing priorities, while maintaining a high level of accuracy. 4. Technologically savvy and able to learn and navigate multiple different desktops and cloud-based software systems. 5. Able to identify common client issues, and time to resolve to maximize scheduling efficiency. 6. Excellent customer service skills for both external (clients) and internal (technicians, admin, warehouse) customers. 7. Able to work both as an individual and as part of a team, collaborating to resolve cross departmental issues. 8. Shows a strong sense of ownership, and a drive to resolve problems. Physical Demands: 1. Must be able to communicate effectively via phone calls, text messages, and emails. 2. Must be able to work, sitting or standing, at a computer for extended periods of time. Work Conditions: Work primarily done indoors in a temperature-controlled office setting. Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager - Field Operations Reports to: Operations Manager Full-Time, Salaried with benefit package that includes 401k POSITION OVERVIEW: Plans, organizes, directs, and controls project activities required for effective management of detention projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs; * Maintains current job plans and specifications. * Works with engineering department on design and drafting phases of jobs. * Coordinates the procurement of materials, supplies, services, and controls timely delivery to job site. * Prepares, manages, and executes the project installation plan. * Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. * Implements agreed changes to project scope. * Maintains construction schedule and coordinates task scheduling with other trades. * Selects and monitors the performance of subcontractors. * Keeps self, superiors, and subordinates informed of progress/status of projects. * Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. * Reviews estimate or assist in estimating projects that the company is bidding. * May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. Implements quality assurance program to continuously improve customer satisfaction; * Present a professional image of company when speaking to customers. (all levels) * Develops a relationship with the decision maker of our customer. * Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. * Responsible for customer satisfaction on projects. Monitors job status and controls job costs; * Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. * Assists management in monthly resource allocation forecasting. * Ensures proper job management and cost control by reviewing job financial reports. * Reviews the data required for monthly job billings with the office manager. * Monitors job reports and works with other management tools to define project problems. * Reviews time cards to analyze job performance. * Devises a plan of action to remedy job problems and implements plan to ensure project profitability. Training and development; * Studies literature and attends seminars to stay current with regards to products, processes, and materials. * Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure; * Responsible for overseeing as-builds. * Responsible for completing all paperwork, ensure PO's are completed, warranty letter is sent, and jobs are turned over to service. * Job is 100% billed and revenue is taken. * Job close out report is completed. * Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: * High school education or equivalent * Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity is desirable * Project Management experience. IT Project + or PMP certification desired SKILLS AND ABILITIES: * 5 years of experience in the engineering and installation of low voltage systems, audio systems (analog/digital), IP video systems, programmable logic control systems, computer networking or related field. * Strong knowledge of engineering fundamentals, relay logic, and operations. * Good subcontracting skills. * Excellent written & oral communication skills required. * An understanding of job financial reports and the ability control costs in the handling of large projects. * Experience with IT related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: * Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: * Team oriented work environment. * The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. * Site work job conditions are similar to typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

FIELD INSTALLATION TECHNICIAN - SWC Position: Field Installation Technician Reports to: Field Operations Manager Type: Full-Time hourly Benefits: Medical, Dental, Life Insurance, Vision, Vacation, Holidays, 401K, Company Vehicle, Short/Long Term Disability, Tuition Reimbursement Field Installation Technician wanted to work for company that designs, installs and services PLC and microprocessor based controls, CCTV, Fire, audio and computer systems in detention facilities. Position includes but is not limited to installation, troubleshooting, and testing systems. Successful candidate will be proficient with installation of microprocessor based control systems, CCTV (analog & IP), fire alarm, audio and paging systems, Ethernet networks and computer systems in detention facilities. 1. Pulling of electronic cable. 2. Responsible for the basic wiring and installation of hardware. 3. Responsible for the operation of cable testing equipment. 4. Meet all installation, commissioning and testing deadlines. 5. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items. 6. Full compliance with company's and customer's safety program. 7. Operation of power tools. 8. Other duties as required or assigned by company management. 9. Duties include, but are not limited to, installation, troubleshooting, and testing of systems. Qualifications: Successful candidate will be proficient with installation and services of PLC and microprocessor based control systems, CCTV (analog & IP), fire alarm systems, audio and paging systems, Ethernet networks, and basic computer skills. Candidate will also demonstrate strong troubleshooting ability, be mechanically inclined and willing to learn. Travel: Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel to job sites. Company vehicle provided and expenses paid. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Must be able to pass a background check, substance screening and have a valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Abide by SWC and OSHA regulations and use Personal Protective equipment as required by the work environment. 3. Requires the ability to lift 70 lbs. overhead, work from ladders of various types or other construction equipment including, but not limited to, boom lift, scissor lift, scaffolding, etc. Position also requires team member to climb, crawl, and raise things overhead. 4. Reaching, grasping and carrying activities also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. EEO m/f/d/v Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Fire Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability:The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities:Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Assistant Project Engineer Responsibilities: 1. Work with a lead project engineer to develop a comprehensive set of system drawings and project documentation for Detention Facilities. 2. Coordinate with programmers, technicians, installers, fabrication & testing crew. 3. Provide installation instructions for technicians and installers. 4. Provide technical support to internal and external customers. 5. Assist Sales and Estimating staff by providing support with system design and estimation preparation. 6. Actively participate in professional development and maintain knowledge of current and new technologies. 7. Comply with company policies, as well as health and safety issues. 8. Promote a team environment. 9. Other duties as required or assigned. Accountability: The Assistant Project Engineer will be accountable to the Engineering Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications & Skills include: 1. Experience or Education in Electronic Engineering Technology (EET). 2. Experience with AutoCAD or similar CAD system. 3. Experience with Networking. 4. Experience with Electrical construction. 5. Experience as a Project Manager / Foreman. 6. An understanding of Electronic Systems, such as intercommunication systems, paging systems, Access Control, Video Surveillance, HMI / PLC control systems. 7. Experience with Microsoft Excel (beyond the basics). 8. Experience with Bluebeam PDF editing software. 9. Must have verbal and communication skills. 10. Must have Organizational skills. 11. Capable of Multitasking. 12. Must have a strong sense of urgency. 13. Punctuality & dependability is a must. Travel: Out-of-town travel is required at times, but not typically more than 2 nights at a time. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, Bluebeam and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current drivers license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Service Coordinator Reports To: Regional Service Manager Classification: Non-exempt, Hourly, Full Benefit Package with 401k Position Summary: As the first voice SWC’s clients hear when they have a problem, the Service Coordinator plays a central role in our ability to provide excellent service by fielding incoming calls, scheduling and confirming service appointments, tracking incomplete service calls and scheduling return visits, preparing POs for equipment needs, following up after service calls, and promptly preparing and issuing service invoices. Essential Duties and Responsibilities: 1. Fields incoming calls from clients, asks probing questions to determine the nature of the client’s issues, creates a service ticket documenting the issue, and based on specialty schedules an appointment with the appropriate service technician. 2. De-escalates client issues by expressing empathy, and assuring client that SWC will get the issue resolved. 3. When scheduling service tickets, utilizes technician and client location information to create efficient service routes that maximize billable time, and minimize travel time between appointments. 4. Supports technicians in the field by accurately creating POs and allocating parts to service tickets, researching unlabeled parts to determine accurate part number for inventory purposes. 5. Tracks incomplete tickets, works with technicians to identify what is needed to resolve issue, and drives resolution by ordering needed parts and scheduling return trip(s) as needed. 6. Periodically follows up with customers to determine satisfaction after technician visit. 7. Prepares and issues invoices for service tickets with accurate parts and labor allocation and responds to any customer questions regarding the invoices. 8. Becomes conversant in basic terminology of SWC’s various systems to facilitate better 9. communication between clients and technicians. Other Duties and Responsibilities: 1. Manages the schedule for the on-call rotation 2. Attend company meetings on or off-site as required 3. Supports Service Manager with any additional needs required to keep department running smoothly 4. In the absence of the Service Manager, fills in to resolve any customer issues that are escalated, and to effectively prioritize tickets. Requirements: 1. Must submit to and pass pre-employment drug screen and random drug screens as mandated by the Tennessee Drug Free Workplace program. 2. Must be able to become a registered alarm employee under the requirements of the State of Tennessee. 3. Must have clear and effective oral and written communication skills. 4. Highly detail oriented and able to effectively accomplish multiple tasks with competing priorities, while maintaining a high level of accuracy. 5. Technologically savvy and able to learn and navigate multiple different desktops and cloud-based software systems. 6. Able to identify common client issues, and time to resolve to maximize scheduling efficiency. 7. Excellent customer service skills for both external (clients) and internal (technicians, admin, warehouse) customers. 8. Able to work both as an individual and as part of a team, collaborating to resolve cross departmental issues. 9. Shows a strong sense of ownership, and a drive to resolve problems. Physical Demands: 1. Must be able to communicate effectively via phone calls, text messages, and emails. 2. Must be able to work, sitting or standing, at a computer for extended periods of time. Work Conditions: Work primarily done indoors in a temperature-controlled office setting. Disclaimer: Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Service Manager Reports To: Regional Manager Supervises: Fire Alarm Service Technicians and Service Coordinator (if applicable) Classification: Full-Time Exempt Position with Full Benefits Package including 401(k) Position Summary The Fire Alarm Service Manager is responsible for the overall leadership, management, and operational performance of SWC's Fire Alarm Service Department. This position oversees the delivery of maintenance, repair, emergency service, and preventative maintenance for commercial fire alarm and life safety systems while ensuring exceptional customer service, operational efficiency, and financial performance. The Fire Alarm Service Manager leads and develops service personnel, establishes departmental goals and performance metrics, and works collaboratively with Sales, Project Management, Operations, and Executive Leadership to support SWC's commitment to providing industry-leading life safety solutions. Essential Duties and Responsibilities Department Leadership • Lead, mentor, develop, and manage Fire Alarm Service Technicians and service support personnel. • Foster a culture of safety, accountability, teamwork, professionalism, and continuous improvement. • Conduct performance evaluations, coaching sessions, and employee development planning. • Recruit, interview, onboard, and train new employees in partnership with Human Resources. • Develop career paths and training plans to advance technicians through certification and licensing requirements. • Conduct regular department meetings, safety meetings, and technical training sessions. Operations Management • Manage the day-to-day operations of the Fire Alarm Service Department. • Ensure service calls, preventative maintenance, and deficiency repairs are scheduled and completed efficiently. • Monitor technician workloads, dispatch priorities, and resource allocation to maximize productivity and customer responsiveness. • Oversee the department's emergency service response and after-hours on-call program. • Review completed service tickets, inspection reports, deficiency documentation, and repair recommendations for quality, completeness, and billing accuracy. • Ensure timely completion of all customer documentation and closeout requirements. Customer Service • Maintain strong relationships with customers by ensuring exceptional service delivery and communication. • Personally manage complex customer concerns, escalated service issues, and high-priority accounts. • Meet with customers to review inspection findings, repair recommendations, and long-term maintenance strategies. • Promote a customer-first culture that supports long-term relationships and recurring service agreements. Technical Leadership • Provide advanced technical support and troubleshooting assistance for complex fire alarm systems. • Ensure compliance with NFPA 72, NFPA 70, OSHA regulations, manufacturer requirements, state licensing requirements, and Authority Having Jurisdiction (AHJ) standards. • Maintain department expertise on supported fire alarm manufacturers and emerging technologies. • Ensure technicians maintain required certifications, licensing, and manufacturer training. Business Operations • Develop and monitor departmental Key Performance Indicators (KPIs), including: ◦ Revenue ◦ Gross margin ◦ Technician utilization ◦ Response times ◦ Inspection completion rates ◦ Customer satisfaction ◦ First-time fix rate ◦ Service agreement renewal rates • Assist in developing annual departmental budgets and monitor financial performance. • Review labor efficiency, parts usage, and job profitability. • Prepare estimates and quotations for repairs. • Identify opportunities for process improvements that enhance customer satisfaction and operational efficiency. • Collaborate with Purchasing and Warehouse personnel to maintain appropriate inventory levels and minimize service delays. Cross-Functional Collaboration • Partner with Sales to support customer retention, service agreement renewals, lifecycle replacement opportunities, and system upgrades. • Collaborate with Project Management to ensure a smooth transition of newly installed systems into ongoing service. • Support company initiatives involving integrated life safety systems, including fire alarm, emergency communications, monitoring, access control, and related technologies where applicable. • Assist executive leadership with strategic planning, staffing, budgeting, and departmental growth initiatives. Qualifications Required • Minimum 10 years of commercial fire alarm industry experience. • Minimum 5 years of progressive management or supervisory experience. • Extensive knowledge of commercial fire alarm systems, inspections, testing, maintenance, troubleshooting, and repair. • Thorough understanding of NFPA 72, NFPA 70, OSHA regulations, and applicable state and local fire codes. • Demonstrated leadership experience managing technicians, inspectors, and service operations. • Strong financial and operational management skills. • Excellent customer service, communication, coaching, and conflict resolution abilities. • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. • Proficiency with Microsoft Office and service management software. • Valid driver's license with an acceptable driving record. • Successful completion of pre-employment and random drug screening as required by the Tennessee Drug-Free Workplace Program. Preferred • NICET Fire Alarm Certification (Level II or higher preferred). • State Fire Alarm License (where applicable). • Manufacturer certifications including Notifier, Siemens, Edwards/EST, Honeywell, Bosch, Silent Knight, Gamewell-FCI, or equivalent. • Experience with ERP, CRM, and mobile field service management systems. Smartsheet and Vista experience preferred. Physical Requirements Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this position. The employee must be able to: • Operate computers, mobile devices, and telephones daily. • Regularly lift up to 15 pounds and frequently lift or move up to 50 pounds. • Climb and work safely from ladders exceeding 30 feet when necessary. • Distinguish wire colors, indicator lights, and audible alarm tones. • Travel regularly to customer locations and project sites. • Occasionally respond to emergency service situations outside normal business hours. Work Environment Work is performed in both office and field environments, including commercial buildings, healthcare facilities, educational campuses, industrial facilities, manufacturing plants, and active construction sites. This position requires regular travel throughout SWC's service territory and participation in management on-call responsibilities as needed. Success Measures Success in this role is measured by: • Achievement of departmental revenue and profitability goals. • Customer satisfaction and retention. • On-time completion of service requests. • Technician productivity and utilization. • Employee development, retention, and engagement. • Compliance with company quality standards and applicable life safety codes. • Growth of recurring service revenue and customer service agreements. • Continuous improvement of departmental processes and operational performance. Disclaimer This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Employees may be assigned additional responsibilities as business needs require. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried, Exempt The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services. Duties include, but are not limited to: 1. Lead assessment meetings by exploring system capabilities and best practices with customer 2. Create and maintain documentation of user requirements and system configuration 3. Review system design and confirm facility layout with customer 4. Work closely with internal teams to relay requested system design modifications 5. Modify and develop system configurator to reflect the functionality depicted in assessment documentation 6. Adhere to customer’s defined policy for system governance and change management 7. Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms 8. Research, document, and collate baseline assessments of our customers’ integrated systems 9. Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: a. Consultative discovery meetings b. Analysis of current state operations and desired outcomes c. Providing recommendations for configuration changes, process improvement, and system support needs 10. Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology 11. Work closely with Technicians and Application Specialists to ensure correct system configuration performance 12. Triage customer issues and provide a resolution or refer to other subject matter experts when necessary 13. Present a positive attitude and self-assured image to the community on behalf of SWC 14. Maintain a commitment to achieve a “best in class” program through continuous improvement 15. All other duties assigned Travel obligations include, but are not limited to: 1. Occasional day travel within governed region is required 2. Infrequent overnight travel for special events and team member functions Administrative responsibilities include, but are not limited to: 1. Maintain data for benchmarking customer performance metrics 2. Maintain current state documentation for any/all governed systems 3. Assist with producing supporting material for presentations 4. Attend coordination meetings and update status of all assigned activities 5. Accurately record time allocated towards projects, service contracts, etc. 6. Additional responsibilities as assigned Education/Experience: Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred Desirable Experience: Process Improvement Training Nursing Clinical IS Experience Data-Driven Decision Making Clinical Informatics Project Management or Coordination Skills: 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Creative aptitude and passion for using data and research to tell a story 7. Attentive to detail 8. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all this statement as required to allow the company to respond to market changes or changes in operational workflow. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried, Exempt The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services. Duties include, but are not limited to: 1. Lead assessment meetings by exploring system capabilities and best practices with customer 2. Create and maintain documentation of user requirements and system configuration 3. Review system design and confirm facility layout with customer 4. Work closely with internal teams to relay requested system design modifications 5. Modify and develop system configurator to reflect the functionality depicted in assessment documentation 6. Adhere to customer’s defined policy for system governance and change management 7. Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms 8. Research, document, and collate baseline assessments of our customers’ integrated systems 9. Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: a. Consultative discovery meetings b. Analysis of current state operations and desired outcomes c. Providing recommendations for configuration changes, process improvement, and system support needs 10. Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology 11. Work closely with Technicians and Application Specialists to ensure correct system configuration performance 12. Triage customer issues and provide a resolution or refer to other subject matter experts when necessary 13. Present a positive attitude and self-assured image to the community on behalf of SWC 14. Maintain a commitment to achieve a “best in class” program through continuous improvement 15. All other duties assigned Travel obligations include, but are not limited to: 1. Occasional day travel within governed region is required 2. Infrequent overnight travel for special events and team member functions Administrative responsibilities include, but are not limited to: 1. Maintain data for benchmarking customer performance metrics 2. Maintain current state documentation for any/all governed systems 3. Assist with producing supporting material for presentations 4. Attend coordination meetings and update status of all assigned activities 5. Accurately record time allocated towards projects, service contracts, etc. 6. Additional responsibilities as assigned Education/Experience: Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred Desirable Experience: Process Improvement Training Nursing Clinical IS Experience Data-Driven Decision Making Clinical Informatics Project Management or Coordination Skills: 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Creative aptitude and passion for using data and research to tell a story 7. Attentive to detail 8. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all this statement as required to allow the company to respond to market changes or changes in operational workflow. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Fire Alarm Inside Sales Reports to: Commercial Sales Manager Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service sales based on incoming RFQs. Pre- and post-sales support for technical staff on electronic systems, quotations, product application. Accountable for being knowledgeable and articulate in the fire alarm systems offered and supported. Responsibilities: 1. Cordially and quickly respond to customers’ request for material quotes/sales. 2. Review the construction websites for bidding opportunities. 3. Follow sales opportunities in CRM and set up tasks and events to ensure new clients request quotes. 4. Generate a comprehensive project description and scope of work for proposals. 5. Responsible for surveying the customer job site to obtain information on the system environment prior to bid finalization. 6. Work with Project Engineer to develop a comprehensive set of system drawings and project documentation for assigned projects. 7. Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers. 8. Comply with company policies, as well as health and safety issues. 9. Promote a team environment. 10. Other duties as required or assigned. Accountability: Inside Sales will be accountable to the Commercial Sales Director. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Inside Sales shall possess NICET III. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 6. Must possess a strong sense of urgency. Travel: Occasional out-of-town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 (SWC - Operations) Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.