Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Title: Fire Alarm Technician Category: Technicians Primary Role: Fire Alarm Technician will be responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability: The Fire Alarm Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) 4. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Fire Alarm Technician Category: Technicians Primary Role: Fire Alarm Technician will be responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 1. Assists with preventive maintenance of customer equipment 2. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 3. Full compliance with company's and customer's safety program 4. Other duties as required or assigned by company management Accountability: The Fire Alarm Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) 4. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Account Executive - Education Reports to: Director of Sales for Critical Communications Full-Time - Salary - Commission – Benefits Primary Role: Responsible for carrying out all company goals and objectives, established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Follows up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities . 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12 District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12 CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

POSITION OVERVIEW: The Fire Project Manager plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • The Fire Project Manager plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 1. Maintains current job plans and specifications. 2. Works with engineering department on design and drafting phases of jobs 3. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 4. Prepares, manages, and executes the project installation plan. 5. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 6. Implements agreed changes to project scope. 7. Maintains construction schedule and coordinates task scheduling with other trades. 8. Selects and monitors the performance of subcontractors. 9. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. • Implements quality assurance program to continuously improve customer satisfaction. 13. Present a professional image of the company when speaking to customers (all levels) 14. Develops a relationship with the decision maker of our customer. 15. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects • Monitors job status and controls job costs 17. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 18. Assists management in monthly resource allocation forecasting. 19. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. • Training and development: 24. Literature studies and attend seminars to stay current with regards to products, processes, and materials 25. Works with installers on job concepts, installation procedures, and product training for their advancement • Job Closure • Responsible for overseeing As-Builds • Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. • Job is 100% billed and revenue is taken. • Job close out report is completed. • Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: • Supervises: • Installers • Apprentices • Subcontractors MINIMUM QUALIFICATIONS: • Knowledge: • High school education or equivalent • Associate degree (2 year) or bachelor’s degree (4 year) in a technical capacity is desirable. • Project Management experience. IT Project + or PMP certification desired • Fire Alarm Certifications such as NICET or Edwards. • Skills and abilities: • Five years of experience in engineering and installation of low voltage systems, or related field. The Fire Project Manager will have a strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. Excellent written & oral communication skills required. An understanding of job financial reports and the ability to control costs in the handling of large projects. Experience with IT-related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: • Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

POSITION OVERVIEW: The Fire Project Manager plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: • The Fire Project Manager plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 1. Maintains current job plans and specifications. 2. Works with engineering department on design and drafting phases of jobs 3. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 4. Prepares, manages, and executes the project installation plan. 5. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 6. Implements agreed changes to project scope. 7. Maintains construction schedule and coordinates task scheduling with other trades. 8. Selects and monitors the performance of subcontractors. 9. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. • Implements quality assurance program to continuously improve customer satisfaction. 13. Present a professional image of the company when speaking to customers (all levels) 14. Develops a relationship with the decision maker of our customer. 15. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects • Monitors job status and controls job costs 17. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 18. Assists management in monthly resource allocation forecasting. 19. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. • Training and development: 24. Literature studies and attend seminars to stay current with regards to products, processes, and materials 25. Works with installers on job concepts, installation procedures, and product training for their advancement • Job Closure • Responsible for overseeing As-Builds • Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. • Job is 100% billed and revenue is taken. • Job close out report is completed. • Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: • Supervises: • Installers • Apprentices • Subcontractors MINIMUM QUALIFICATIONS: • Knowledge: • High school education or equivalent • Associate degree (2 year) or bachelor’s degree (4 year) in a technical capacity is desirable. • Project Management experience. IT Project + or PMP certification desired • Fire Alarm Certifications such as NICET or Edwards. • Skills and abilities: • Five years of experience in engineering and installation of low voltage systems, or related field. The Fire Project Manager will have a strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. Excellent written & oral communication skills required. An understanding of job financial reports and the ability to control costs in the handling of large projects. Experience with IT-related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: • Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Electronic Access Control Security Technician Reports To: Electronic Security Service Manager Position: Non-exempt, Hourly with Full Benefit Package including 401k Position Summary: The Access Control Security Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV (Analog and IP), and burglar panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options. • Provides training for clients and end users. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Lenel • RS2 • GE(Casi) • DMP • DSC • DoorKing • Interlogic • Honeywell • 2GIG • Exacq • S2 • Speco • Avigilon • 3+ years of experience with access control, CCTV, and burglar alarms. • Multiple manufacturer certifications • Certifications from Electronic Security Association, including CST certification. Requirements: • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must be able to become a registered alarm employee. • Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at a distance of 30 yards. • Must be able to observe and detect signs of dangerous obstacles at a distance of 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts in excess of 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform, and duties may be modified or assigned as organizational needs evolve. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Electronic Access Control Security Technician Reports To: Electronic Security Service Manager Position: Non-exempt, Hourly with Full Benefit Package including 401k Position Summary: The Access Control Security Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV (Analog and IP), and burglar panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options. • Provides training for clients and end users. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Lenel • RS2 • GE(Casi) • DMP • DSC • DoorKing • Interlogic • Honeywell • 2GIG • Exacq • S2 • Speco • Avigilon • 3+ years of experience with access control, CCTV, and burglar alarms. • Multiple manufacturer certifications • Certifications from Electronic Security Association, including CST certification. Requirements: • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must be able to become a registered alarm employee. • Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at a distance of 30 yards. • Must be able to observe and detect signs of dangerous obstacles at a distance of 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts in excess of 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform, and duties may be modified or assigned as organizational needs evolve. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 The Technician is responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Education Requirements Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Travel: Some out of town travel may be required. Additional Skills and Abilities: The Technician must have excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 The Technician is responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Education Requirements Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Travel: Some out of town travel may be required. Additional Skills and Abilities: The Technician must have excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 The Technician will be responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Healthcare Technician Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Healthcare Technician Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Professional services role with emphasis on remote support of building security system deployments (networked). Primary responsibilities for application deployment and support on assigned projects and service calls. Self-managed schedule to provide direct support for internal and external customers. Responsibilities on Assigned Projects: 1. Install, configure, and maintain building security server applications (access control, CCTV, etc.) provided by SWC in coordination with customers. 2. Plan, coordinate, and implement various network components and overall systems for products provided to customers. 3. Maintains the related project documentation across all assigned system project deployments, and coordinates status updates with the project team on assigned projects. 4. Works with assigned project resources to successfully achieve project goals while meeting deadlines for system implementation. 5. Reviews and adheres to manufacturer recommendations for deployment and support practices. As needed, collaborates with management and ITS Leads for updates of SWC standards to align with industry and manufacturer-recommended best practices. Systems Support Responsibilities: 6. Primary escalation for the local branch to remotely analyze and resolve network and software issues using diagnostic software and troubleshooting techniques for SWC provided networked systems and applications. 7. Provide remote technical support for onsite technicians. 8. Maintain system documentation on deployments of SWC provided networked systems and applications. Other Responsibilities: 9. Provide sales and engineering with support; including solution review and design, as well as interfacing directly with customer technical staff for discovery and documentation follow-up. 10. Abides by and enforces security policies consistent with SWC and customer standards. 11. Comply with all SWC and customer policies, including health and safety matters. 12. Other duties as required or assigned. Accountability: The System Specialist will be accountable to the Regional Manager for task completion on assigned projects and support tickets and to the Director of Technical Services for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years’ experience in security systems software & network deployment/support. Emphasis on certifications and knowledge of specific systems: Avigilon, Verkada, PremiSys, Hanwha, Exaqvision. IT certificates and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 2. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 3. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 4. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 5. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer technical resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. A degree of proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Experience with system migration planning and post-migration validation. 13. General understanding of network topologies and network protocols. 14. Understands Web server administration and configuration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above. 3. Experience in developing and maintaining Technical Documentation and Instructions. 4. SQL general experience. 5. ITIL Change management experience. Travel and Work Location: Some overnight travel will be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Professional services role with emphasis on remote support of building security system deployments (networked). Primary responsibilities for application deployment and support on assigned projects and service calls. Self-managed schedule to provide direct support for internal and external customers. Responsibilities on Assigned Projects: 1. Install, configure, and maintain building security server applications (access control, CCTV, etc.) provided by SWC in coordination with customers. 2. Plan, coordinate, and implement various network components and overall systems for products provided to customers. 3. Maintains the related project documentation across all assigned system project deployments, and coordinates status updates with the project team on assigned projects. 4. Works with assigned project resources to successfully achieve project goals while meeting deadlines for system implementation. 5. Reviews and adheres to manufacturer recommendations for deployment and support practices. As needed, collaborates with management and ITS Leads for updates of SWC standards to align with industry and manufacturer-recommended best practices. Systems Support Responsibilities: 6. Primary escalation for the local branch to remotely analyze and resolve network and software issues using diagnostic software and troubleshooting techniques for SWC provided networked systems and applications. 7. Provide remote technical support for onsite technicians. 8. Maintain system documentation on deployments of SWC provided networked systems and applications. Other Responsibilities: 9. Provide sales and engineering with support; including solution review and design, as well as interfacing directly with customer technical staff for discovery and documentation follow-up. 10. Abides by and enforces security policies consistent with SWC and customer standards. 11. Comply with all SWC and customer policies, including health and safety matters. 12. Other duties as required or assigned. Accountability: The System Specialist will be accountable to the Regional Manager for task completion on assigned projects and support tickets and to the Director of Technical Services for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years’ experience in security systems software & network deployment/support. Emphasis on certifications and knowledge of specific systems: Avigilon, Verkada, PremiSys, Hanwha, Exaqvision. IT certificates and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 2. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 3. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 4. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 5. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer technical resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. A degree of proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Experience with system migration planning and post-migration validation. 13. General understanding of network topologies and network protocols. 14. Understands Web server administration and configuration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above. 3. Experience in developing and maintaining Technical Documentation and Instructions. 4. SQL general experience. 5. ITIL Change management experience. Travel and Work Location: Some overnight travel will be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Professional services role with emphasis on remote support of building security system deployments (networked). Primary responsibilities for application deployment and support on assigned projects and service calls. Self-managed schedule to provide direct support for internal and external customers. Responsibilities on Assigned Projects: 1. Install, configure, and maintain building security server applications (access control, CCTV, etc.) provided by SWC in coordination with customers. 2. Plan, coordinate, and implement various network components and overall systems for products provided to customers. 3. Maintains the related project documentation across all assigned system project deployments, and coordinates status updates with the project team on assigned projects. 4. Works with assigned project resources to successfully achieve project goals while meeting deadlines for system implementation. 5. Reviews and adheres to manufacturer recommendations for deployment and support practices. As needed, collaborates with management and ITS Leads for updates of SWC standards to align with industry and manufacturer-recommended best practices. Systems Support Responsibilities: 6. Primary escalation for the local branch to remotely analyze and resolve network and software issues using diagnostic software and troubleshooting techniques for SWC provided networked systems and applications. 7. Provide remote technical support for onsite technicians. 8. Maintain system documentation on deployments of SWC provided networked systems and applications. Other Responsibilities: 9. Provide sales and engineering with support; including solution review and design, as well as interfacing directly with customer technical staff for discovery and documentation follow-up. 10. Abides by and enforces security policies consistent with SWC and customer standards. 11. Comply with all SWC and customer policies, including health and safety matters. 12. Other duties as required or assigned. Accountability: The System Specialist will be accountable to the Regional Manager for task completion on assigned projects and support tickets and to the Director of Technical Services for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years’ experience in security systems software & network deployment/support. Emphasis on certifications and knowledge of specific systems: Avigilon, Verkada, PremiSys, Hanwha, Exaqvision. IT certificates and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 2. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 3. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 4. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 5. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer technical resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. A degree of proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Experience with system migration planning and post-migration validation. 13. General understanding of network topologies and network protocols. 14. Understands Web server administration and configuration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above. 3. Experience in developing and maintaining Technical Documentation and Instructions. 4. SQL general experience. 5. ITIL Change management experience. Travel and Work Location: Some overnight travel will be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Professional services role with emphasis on remote support of building security system deployments (networked). Primary responsibilities for application deployment and support on assigned projects and service calls. Self-managed schedule to provide direct support for internal and external customers. Responsibilities on Assigned Projects: 1. Install, configure, and maintain building security server applications (access control, CCTV, etc.) provided by SWC in coordination with customers. 2. Plan, coordinate, and implement various network components and overall systems for products provided to customers. 3. Maintains the related project documentation across all assigned system project deployments, and coordinates status updates with the project team on assigned projects. 4. Works with assigned project resources to successfully achieve project goals while meeting deadlines for system implementation. 5. Reviews and adheres to manufacturer recommendations for deployment and support practices. As needed, collaborates with management and ITS Leads for updates of SWC standards to align with industry and manufacturer-recommended best practices. Systems Support Responsibilities: 6. Primary escalation for the local branch to remotely analyze and resolve network and software issues using diagnostic software and troubleshooting techniques for SWC provided networked systems and applications. 7. Provide remote technical support for onsite technicians. 8. Maintain system documentation on deployments of SWC provided networked systems and applications. Other Responsibilities: 9. Provide sales and engineering with support; including solution review and design, as well as interfacing directly with customer technical staff for discovery and documentation follow-up. 10. Abides by and enforces security policies consistent with SWC and customer standards. 11. Comply with all SWC and customer policies, including health and safety matters. 12. Other duties as required or assigned. Accountability: The System Specialist will be accountable to the Regional Manager for task completion on assigned projects and support tickets and to the Director of Technical Services for adherence to processes and implementation standards. Secondary accountability will be to the other executive and management team members as well as customers of the company. Qualifications: Minimum of 2 years’ experience in security systems software & network deployment/support. Emphasis on certifications and knowledge of specific systems: Avigilon, Verkada, PremiSys, Hanwha, Exaqvision. IT certificates and degrees from an accredited college or university with coursework in Computer Science, Information Systems, or related fields are considered a strong plus. Required Knowledge, Abilities, Skills: 1. Goal-oriented and driven to achieve high standards of implementation and support across customer base. 2. Strong motivation to learn through on-the-job training and self-study, supported by scheduled classes, while exemplifying strong problem-solving skills. 3. Must be able to demonstrate planning, organizing, controlling, and implementing skills, which allow the proper prioritization and successful completion of tasks with limited guidance. 4. Excellent written and verbal communications skills with the ability to perform technical reviews for technical and non-technical audiences. 5. Must be able to effectively handle stressful situations and manage multiple tasks successfully. 6. Ability to work within a team environment to design, test, and implement the technical solution required to accomplish the statement of work within the designated project schedule. 7. Ability to coordinate and communicate clearly with customer technical resources as well as other team members, while adhering to SWC and customer standards for change control and support documentation. 8. A willingness to follow set standards while providing constructive feedback for improvement. 9. Excellent customer service skills in dealing with both external and internal customers. 10. Ability to train junior team members. 11. A degree of proficiency in Microsoft Server operating systems (Server 2012 and newer). 12. Experience with system migration planning and post-migration validation. 13. General understanding of network topologies and network protocols. 14. Understands Web server administration and configuration of applications. 15. Valid and current driver’s license. Additional Desirable Experience, Abilities, Certifications: 1. Microsoft Certifications. 2. Cisco Certifications: CCNA and above. 3. Experience in developing and maintaining Technical Documentation and Instructions. 4. SQL general experience. 5. ITIL Change management experience. Travel and Work Location: Some overnight travel will be required. Flexible work location including branch office, job sites and work from home when appropriate. The primary work location will be the assigned branch office. Physical, Mental, and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 11. Full compliance with company's and customer's safety program 12. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ field-related experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, wireless data, CCTV, sound systems, and nursing call applications preferred. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 11. Full compliance with company's and customer's safety program 12. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years’ field-related experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, wireless data, CCTV, sound systems, and nursing call applications preferred. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Access Control Service Technician Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), and burglar panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options. • Provides training for clients and end users. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • From time to time may be called upon to assist in other divisions. • Attends scheduled company meetings. • Attends training classes held either onsite or offsite as required. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Lenel • RS2 • GE(Casi) • DMP • DSC • DoorKing • Interlogic • Honeywell • 2GIG • Exacq • S2 • Speco • Avigilon • 3+ years of experience with access control, CCTV, and burglar alarms. • Multiple manufacturer certifications • Certifications from Electronic Security Association, including CST certification. Requirements : • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must be able to become a registered alarm employee. • Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at 30 yards. • Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts more than 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Benefits: Company provided vehicle, power tools, and other equipment as needed. Benefit eligibility on the first of the month following 30 days of employment including 401k. * Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Access Control Service Technician Position Summary: The Service Technician is responsible for servicing a wide variety of commercial systems. The Service Technician should be knowledgeable and experienced in access control systems, electrified door hardware, CCTV(Analog and IP), and burglar panels. Provides excellent customer service to all clients, while working effectively in a high-paced environment. Essential Duties and Responsibilities: • Performs all duties with honesty, integrity, and the pursuit of excellence. • Provides timely and efficient support to clients and their representatives. • Provides on-site and remote support and troubleshooting on a variety of access control, CCTV, and burglar systems. • Performs on-site repairs when possible. • Advises customers on upgrade needs and options. • Provides training for clients and end users. • Assists installation division with programming and installation when necessary. • Performs upgrades and alarm takeovers as needed. • Communicates effectively with Service Manager and support staff by submitting all necessary documentation on service tickets. • Maintains an accurate inventory of service parts on company provided vehicle. • Maintains working knowledge of systems the company installs; adapts to and learns new systems as technology advances. Agrees to be a lifetime learner. Other Duties and Responsibilities: • Takes part in on-call rotation for emergency after-hours service. • From time to time may be called upon to assist in other divisions. • Attends scheduled company meetings. • Attends training classes held either onsite or offsite as required. • Occasionally travels to job sites over 2 hours away that require overnight stays. Preferred Qualifications: • Experience with several of the following brands: • Lenel • RS2 • GE(Casi) • DMP • DSC • DoorKing • Interlogic • Honeywell • 2GIG • Exacq • S2 • Speco • Avigilon • 3+ years of experience with access control, CCTV, and burglar alarms. • Multiple manufacturer certifications • Certifications from Electronic Security Association, including CST certification. Requirements : • Must have valid driver’s license and clean driving record. • Must submit to and pass pre-employment drug screen and random drug screens. • Must be able to become a registered alarm employee. • Must have extensive experience in the installation, programming and troubleshooting of Access Control, CCTV and Intrusion systems. • Must have clear and effective oral and written communication skills. • Must have advanced knowledge of how to read and interpret architectural, electrical, and mechanical drawings. • Must be able to pull and suspend wire according to code. • Must have a clear understanding of electrical, security, and safety codes. • Must be able to safely use hand and power tools. • Must be able to effectively communicate with supervisors to address problems that may arise in the field. Physical Demands: • Must be able to regularly move up to 15 pounds, and frequently move up to 50 pounds, to varying heights. • Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. • Must be able to distinguish colors and sound tones. • Must be able to recognize horn and/or warning devices at 30 yards. • Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. • Must be able to operate and work in a variety of lifts more than 50 ft. Work Conditions: • Work is conducted indoors and outdoors in a variety of weather conditions and within extreme temperature ranges. • From time to time the technician will be required to enter confined areas. Benefits: Company provided vehicle, power tools, and other equipment as needed. Benefit eligibility on the first of the month following 30 days of employment including 401k. * Job descriptions do not typically include every duty or responsibility that a person in the role may be asked to perform. Employee should be willing and able to perform other related duties as they are assigned. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.