Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Technician- Healthcare Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EOE including disability/veteran Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. EEO m/f/d/v

Healthcare Technician Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Healthcare Technician Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for the operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements • Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. • Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive- Education Title: Account Executive - Education Reports to: Director of Sales for Critical Communications Full-Time - Salary - Commission – Benefits Primary Role: Responsible for carrying out all company goals and objectives, established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Follows up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities . 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12 District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12 CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive- Education Title: Account Executive - Education Reports to: Director of Sales for Critical Communications Full-Time - Salary - Commission – Benefits Primary Role: Responsible for carrying out all company goals and objectives, established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Follows up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities . 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12 District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12 CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements · Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. · Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 Title: Technician Reports to: Project Manager Class: Full-Time Type: Hourly, Non-Exempt Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements · Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. · Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Applications Specialist Reports To: Applications Specialist - Manager Class: Full-Time Type: Salaried, Exempt Description of Duties: The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications. Duties include, but are not limited to: 1. Train customers (end users and administrators) on using all SWC systems (education and healthcare) installed at the customer’s location. 2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences) 3. Test system functionality against documented requirements before training. 4. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased. 5. Work closely with project managers, assigned analysts, and technicians to ensure correct system operation through thorough testing. 6. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary. 7. Ensure the customer understands how to obtain service and support post-implementation. 8. Present a positive attitude and self-assured image to the community on behalf of SWC. 9. All other duties assigned Travel obligations include, but are not limited to: 1. Frequent day travel to customer sites. 2. Occasional overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations. Administrative responsibilities include, but are not limited to: 1. Adhere to Application Specialist role standards and processes. 2. Documentation of types of training required and completed training sessions. 3. Documentation of support provided to customers. 4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process. Education/Experience: BS or AS degree in Business Administration / Education / Nursing Desirable Experience: Prior “Process Improvement Training” (e.g. Lean-Sigma) Clinical IS Experience Clinical Informatics Nursing Education Training Skills: Detail-oriented with creative aptitude and passion for training and customer service. 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow. Also, this statement will be changed as required by State or Federal law. SWC is an at-will employer Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Technician 2 Reports to: Project Manager Type: Full Time, Hourly, Non-Exempt, Full Benefit Package Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer, and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensure all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 12. Full compliance with company's and customer's safety program. 13. Other duties as required or assigned by company management. Accountability:The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees, and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 2+ years related field experience is required. 2. Comprehensive knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements 1. Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred: Associate degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills: ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit, and use hands and fingers. 2. Ascending or descending ladders, stairs, scaffolding, ramps and the like using feet and legs or hands and arms. 3. Maintain body equilibrium to prevent falling. 4. Some moderate lifting of objects up to 50 lbs. is required. 5. Reaching, grasping, and carrying activities are also required. 6. The noise level in the work environment is usually moderate. 7. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive-Education (SWC - Sales) Title: Account Executive Education Reports to: Director of Sales Class: Full-Time Type: Salary Commission/Exempt Job Class: EEO Category: Sales Primary Role: Responsible for carrying out all company goals and objectives established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Following up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities. 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12/Higher Education District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12/Higher Education CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive-Education (SWC - Sales) Title: Account Executive Education Reports to: Director of Sales Class: Full-Time Type: Salary Commission/Exempt Job Class: EEO Category: Sales Primary Role: Responsible for carrying out all company goals and objectives established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Following up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities. 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12/Higher Education District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12/Higher Education CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Account Executive-Education (SWC - Sales) Title: Account Executive Education Reports to: Director of Sales Class: Full-Time Type: Salary Commission/Exempt Job Class: EEO Category: Sales Primary Role: Responsible for carrying out all company goals and objectives established by the Director, Education Sales, as it relates to this position. The Account Executive is responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, expanding the company's current customer base, and developing and maintaining professional selling skills. Responsibilities: 1. Responsible for selling integrated solutions to existing client base while generating new business to expand current customer base. 2. Providing timely and accurate response to customers' required proposal and/or bid circumstance. 3. Responsible for writing and submitting professional proposals. 4. Following up on all sales leads in a timely and effective manner. 5. Promotes Company and the products and services that are offered. 6. Tracks and provides accurate sales information to company management. 7. Provides accurate and timely submittal of sales orders and job notes to appropriate order processing and technical staff. 8. Makes necessary sales presentations to customers and management as requested. 9. Acquire and maintain sound knowledge of all product lines and services offered. 10. Consistently work with management to develop a competitive pricing structure. 11. Research and obtain information on position specific training opportunities. 12. Exceed all company sales goals and objectives as it relates to this position. 13. Other duties as required or assigned by company management Accountability: The Account Executive will be accountable to the Director, Education Sales. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. The Account Executive shall possess a four-year degree from an accredited college or university with emphasis in business, marketing or engineering or an equivalent combination of education and experience in the field of sales or service of electronics equipment. 2. The Executive should possess knowledge of customer relations, marketing and communications, and project management. 3. Must have a proven track record in selling. 4. Preferred - K-12/Higher Education District Level Selling Experience. 5. Experience in selling integrated solutions is a plus. 6. Preferred Sales Experience: K-12/Higher Education CIOs, Technology directors. 7. Expertise in any or all: A/V Technology, Software, Integrated Solutions Travel: It is expected that this position will require a moderate to considerable amount of travel to customer and vendor sites. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills and ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organization, and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Sales Support Engineer Title: Sales Support Engineer Reports to: Director of Estimation Class: Full-Time Type: Salary/Exempt Primary Role: Responsible for providing accurate estimates for opportunities identified by sales. Responsible for pre-sales engineering support to Sales on electronic systems, quotations, product application, specification review and site surveys. Assist post-sales engineering team with product application and drawing development and review. Accountable for being knowledgeable and articulate in the systems offered and supported. Responsibilities: 1. Accurately develop a bill of materials to include an appropriate amount of job-related labor to perform the project. 2. Responsible for surveying the customer job site to obtain information regarding any existing systems, the system environment, and the building. 3. Assist sales to generate a comprehensive project description and scope of work for proposals. 4. Provide sales, technical staff, and other internal and external customers with technical support on both a pre- and post-sales basis. 5. Work with Project Engineer to develop system drawings and project documentation. 6. Assist with training internal technical and/or sales staff on new products and/or systems. 7. Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers. 8. Comply with company policies, as well as health and safety issues. 9. Promote a team environment. 10. Other duties as required or assigned. 11. Primary area of focus: Education (K12) Facilities. Access Control, CCTV, security, and communications systems Accountability: The Engineer will be accountable to the Director of Estimation. Secondary accountability will be to the Sales Management Team, the other management team members, employees, and customers of the company. Qualifications: 1. The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience. 2. Must possess an understanding of electronic systems, such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, and intercom. 3. Must possess a strong working knowledge of building codes. 4. Must possess excellent verbal and written communication skills and interpersonal skills. 5. Experience with CAD systems as a plus. 6. Knowledge of door locking hardware is a plus. 7. Strong time management and organizational skills are required. 8. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 9. Must possess a strong sense of urgency. Travel: 1. Some out of town travel required, rarely overnight. 2. Reliable transportation required (vehicle allowance/reimbursement program). Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable, and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook. 5. Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Sales Support Engineer Title: Sales Support Engineer Reports to: Director of Estimation Class: Full-Time Type: Salary/Exempt Primary Role: Responsible for providing accurate estimates for opportunities identified by sales. Responsible for pre-sales engineering support to Sales on electronic systems, quotations, product application, specification review and site surveys. Assist post-sales engineering team with product application and drawing development and review. Accountable for being knowledgeable and articulate in the systems offered and supported. Responsibilities: 1. Accurately develop a bill of materials to include an appropriate amount of job-related labor to perform the project. 2. Responsible for surveying the customer job site to obtain information regarding any existing systems, the system environment, and the building. 3. Assist sales to generate a comprehensive project description and scope of work for proposals. 4. Provide sales, technical staff, and other internal and external customers with technical support on both a pre- and post-sales basis. 5. Work with Project Engineer to develop system drawings and project documentation. 6. Assist with training internal technical and/or sales staff on new products and/or systems. 7. Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers. 8. Comply with company policies, as well as health and safety issues. 9. Promote a team environment. 10. Other duties as required or assigned. 11. Primary area of focus: Education (K12) Facilities. Access Control, CCTV, security, and communications systems Accountability: The Engineer will be accountable to the Director of Estimation. Secondary accountability will be to the Sales Management Team, the other management team members, employees, and customers of the company. Qualifications: 1. The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience. 2. Must possess an understanding of electronic systems, such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, and intercom. 3. Must possess a strong working knowledge of building codes. 4. Must possess excellent verbal and written communication skills and interpersonal skills. 5. Experience with CAD systems as a plus. 6. Knowledge of door locking hardware is a plus. 7. Strong time management and organizational skills are required. 8. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 9. Must possess a strong sense of urgency. Travel: 1. Some out of town travel required, rarely overnight. 2. Reliable transportation required (vehicle allowance/reimbursement program). Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable, and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook. 5. Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Sales Support Engineer Title: Sales Support Engineer Reports to: Director of Estimation Class: Full-Time Type: Salary/Exempt Primary Role: Responsible for providing accurate estimates for opportunities identified by sales. Responsible for pre-sales engineering support to Sales on electronic systems, quotations, product application, specification review and site surveys. Assist post-sales engineering team with product application and drawing development and review. Accountable for being knowledgeable and articulate in the systems offered and supported. Responsibilities: 1. Accurately develop a bill of materials to include an appropriate amount of job-related labor to perform the project. 2. Responsible for surveying the customer job site to obtain information regarding any existing systems, the system environment, and the building. 3. Assist sales to generate a comprehensive project description and scope of work for proposals. 4. Provide sales, technical staff, and other internal and external customers with technical support on both a pre- and post-sales basis. 5. Work with Project Engineer to develop system drawings and project documentation. 6. Assist with training internal technical and/or sales staff on new products and/or systems. 7. Actively participate in personal and professional development and maintain knowledge of current and new technologies that the company offers. 8. Comply with company policies, as well as health and safety issues. 9. Promote a team environment. 10. Other duties as required or assigned. 11. Primary area of focus: Education (K12) Facilities. Access Control, CCTV, security, and communications systems Accountability: The Engineer will be accountable to the Director of Estimation. Secondary accountability will be to the Sales Management Team, the other management team members, employees, and customers of the company. Qualifications: 1. The Engineer shall possess a two-year degree in Electrical Engineering Technology (EET), NICET II certification or 5 years related field experience. 2. Must possess an understanding of electronic systems, such as access control, security, CCTV, nurse call, emergency communication, paging, infant protection, real time locator, and intercom. 3. Must possess a strong working knowledge of building codes. 4. Must possess excellent verbal and written communication skills and interpersonal skills. 5. Experience with CAD systems as a plus. 6. Knowledge of door locking hardware is a plus. 7. Strong time management and organizational skills are required. 8. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 9. Must possess a strong sense of urgency. Travel: 1. Some out of town travel required, rarely overnight. 2. Reliable transportation required (vehicle allowance/reimbursement program). Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable, and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint, and Outlook. 5. Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. All requirements may be modified to reasonably accommodate individuals with disabilities. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Installation Technician Lead Title: Lead Installation Technician Reports to: Project Manager Full-Time, Hourly, Full Benefit Package including 401k Description of Duties: The Lead Installation Technician is responsible for installing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Lead Installation Technician assists the Project Manager during the project and supervises Installers during the installation phase of the project. All installations must meet the highest quality standards set forth by South Western Communications (SWC) while assuring a professional and safe working environment. The Lead Installation Technician is responsible for communicating system performance to the Project Manager & other project stakeholders. Responsibilities: 1. Responsible for the installation of field wiring and the final hookup of electronics equipment for new and retrofit jobs. 2. Represents the Project Manager at job site meetings. 3. Makes site visits to check on job progress and progress of other trades as it relates to SWC’s ability to meet job specifications. 4. Provides on-site supervision for subcontractors. 5. Maintains construction schedule and coordinates task scheduling with other trades. 6. Assists management in monthly forecasting. 7. In accordance with applicable Company policies/procedures and Federal/State laws. 8. May perform the following supervisory responsibilities: Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 9. Supervises and mentors’ new installers with on-the-job training. 10. Schedules for employees to jobs 11. Tests and documents findings for all installations. 12. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 13. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter. 14. Responsible for accurate tracking on time sheets, installation tickets and inventory items. 15. Full compliance with company's and customer's safety program. 16. Research and obtain information on position-specific training opportunities. 17. Must demonstrate understanding of all products provided by SWC. 18. Other duties as required or assigned by company management. 19. Must specialize in the installation, programing, and troubleshooting of A/V, Intercom, CCTV, Access Control systems Accountability: The Lead Installation Technician will be accountable to the Project Manager. Secondary accountability will be to the Regional Manager and customers of the company. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Outlook, and Teams 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Education Requirements: Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Must read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Experience: At least 5 Years Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Requires the ability to lift 50-60 lbs., climb, crawl, and raise things overhead. 3. Reaching, grasping and carrying out activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Installation Technician Lead Title: Lead Installation Technician Reports to: Project Manager Full-Time, Hourly, Full Benefit Package including 401k Description of Duties: The Lead Installation Technician is responsible for installing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The Lead Installation Technician assists the Project Manager during the project and supervises Installers during the installation phase of the project. All installations must meet the highest quality standards set forth by South Western Communications (SWC) while assuring a professional and safe working environment. The Lead Installation Technician is responsible for communicating system performance to the Project Manager & other project stakeholders. Responsibilities: 1. Responsible for the installation of field wiring and the final hookup of electronics equipment for new and retrofit jobs. 2. Represents the Project Manager at job site meetings. 3. Makes site visits to check on job progress and progress of other trades as it relates to SWC’s ability to meet job specifications. 4. Provides on-site supervision for subcontractors. 5. Maintains construction schedule and coordinates task scheduling with other trades. 6. Assists management in monthly forecasting. 7. In accordance with applicable Company policies/procedures and Federal/State laws. 8. May perform the following supervisory responsibilities: Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 9. Supervises and mentors’ new installers with on-the-job training. 10. Schedules for employees to jobs 11. Tests and documents findings for all installations. 12. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 13. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter. 14. Responsible for accurate tracking on time sheets, installation tickets and inventory items. 15. Full compliance with company's and customer's safety program. 16. Research and obtain information on position-specific training opportunities. 17. Must demonstrate understanding of all products provided by SWC. 18. Other duties as required or assigned by company management. 19. Must specialize in the installation, programing, and troubleshooting of A/V, Intercom, CCTV, Access Control systems Accountability: The Lead Installation Technician will be accountable to the Project Manager. Secondary accountability will be to the Regional Manager and customers of the company. Travel: Some out-of-town trips may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Outlook, and Teams 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Education Requirements: Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Must read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. Experience: At least 5 Years Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Requires the ability to lift 50-60 lbs., climb, crawl, and raise things overhead. 3. Reaching, grasping and carrying out activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.