Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Fire Alarm Technician Primary Role: Responsible for the installation, troubleshooting, inspection and maintenance of electrical fire alarm systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Read and interpret blueprints, diagrams, submittals, specifications and schematics. 2. Supervise and inspect the installation of equipment to meet customer specifications. 3. Performs all tasks required to completely install, fire alarm systems to include, engineering – technical review, cable installation, device mounting, wiring devices and control panels and programming/testing equipment. 4. Performs a variety of tasks involved in installation using hand and power tools. 5. Tasks include continual learning of new products, upgrades, and software programs related to fire and security systems. 6. Evaluate and diagnose equipment requiring service and identify and troubleshoot problems. 7. Provide specific solutions and recommendations to customers on the most efficient and cost-efficient methods to return equipment to working order. 8. Assists with preventive maintenance of customer equipment 9. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 10. Full compliance with company's and customer's safety program 11. Other duties as required or assigned by company management Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications 1. At least five (5) years' experience in testing, maintenance, and service of fire alarm systems. Experience with access control systems and CCTV a plus. 2. Industry experience as apprentice electrician or low voltage technician as a minimum. has performed installations of fire alarm, CCTV components, and access control systems. Possesses current working knowledge of basic software applications, communication technologies, and some lock hardware applications. We should have some leadership experience needed to instruct installation assistants to perform basic tasks proficiently. Has experience in dealing with customer service. 3. Excellent interpersonal and communication skills. Education Requirements 1. Minimum: High school graduate. NICET certification. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. 2. Preferred Factory training 3. Basic computer skills and knowledge of applicable codes (NICET, NFPA, etc.) Travel: Some out-of-town travel may be required. Additional Skills and Abilities: Excellent written and verbal communication skills. Must be responsible, self-motivated, self-starter, personable and well-organized. Superior customer service skills to deal with both internal and external customers. Ability to manage multiple tasks simultaneously. Strong interpersonal skills; ability to work with diverse groups. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. Must be able to effectively handle stressful situations. Must be able to read and effectively interpret general business documentation. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use their hands and fingers. 2. 2. Must be able to ascend, descend, and work atop ladders of varying heights, and exceeding 30 feet. 3. Some light lifting of objects up to 50 lbs is required. 4. Reaching, grasping and carrying activities are also required. 5. The noise level in the work environment is usually moderate. 6. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. 7. Must be able to safely operate various Mobile Work Platforms/Articulating Man Lifts after receiving applicable training/certification. 8. Must be able to observe and detect signs of dangerous obstacles at 30 yards and to verify written information at a close range. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager - Field Operations Reports to: Operations Manager Full-Time, Salaried with benefit package that includes 401k POSITION OVERVIEW: Plans, organizes, directs, and controls project activities required for effective management of detention projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Plans and schedules engineering, installation, and subcontracting activities on large and/or complex systems or service installed jobs; * Maintains current job plans and specifications. * Works with engineering department on design and drafting phases of jobs. * Coordinates the procurement of materials, supplies, services, and controls timely delivery to job site. * Prepares, manages, and executes the project installation plan. * Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. * Implements agreed changes to project scope. * Maintains construction schedule and coordinates task scheduling with other trades. * Selects and monitors the performance of subcontractors. * Keeps self, superiors, and subordinates informed of progress/status of projects. * Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. * Reviews estimate or assist in estimating projects that the company is bidding. * May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. Implements quality assurance program to continuously improve customer satisfaction; * Present a professional image of company when speaking to customers. (all levels) * Develops a relationship with the decision maker of our customer. * Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. * Responsible for customer satisfaction on projects. Monitors job status and controls job costs; * Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. * Assists management in monthly resource allocation forecasting. * Ensures proper job management and cost control by reviewing job financial reports. * Reviews the data required for monthly job billings with the office manager. * Monitors job reports and works with other management tools to define project problems. * Reviews time cards to analyze job performance. * Devises a plan of action to remedy job problems and implements plan to ensure project profitability. Training and development; * Studies literature and attends seminars to stay current with regards to products, processes, and materials. * Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure; * Responsible for overseeing as-builds. * Responsible for completing all paperwork, ensure PO's are completed, warranty letter is sent, and jobs are turned over to service. * Job is 100% billed and revenue is taken. * Job close out report is completed. * Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: * High school education or equivalent * Associates degree (2 year) or Bachelor degree (4 year) in a technical capacity is desirable * Project Management experience. IT Project + or PMP certification desired SKILLS AND ABILITIES: * 5 years of experience in the engineering and installation of low voltage systems, audio systems (analog/digital), IP video systems, programmable logic control systems, computer networking or related field. * Strong knowledge of engineering fundamentals, relay logic, and operations. * Good subcontracting skills. * Excellent written & oral communication skills required. * An understanding of job financial reports and the ability control costs in the handling of large projects. * Experience with IT related equipment (servers, databases, networking, etc) is strongly preferred. PHYSICAL DEMANDS: * Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: * Team oriented work environment. * The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate. * Site work job conditions are similar to typical construction projects. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Low Voltage Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Low Voltage Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Low Voltage Technician 1 Reports to: Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs. 2. Responds to customer's service-related issues promptly. 3. Tests and documents readings for customer's systems. 4. Updates customer files. 5. Troubleshoots and repairs electronic components. 6. Responsible for handling on-call duties on a regular scheduled basis. 7. Trains and instructs the customer on the proper use of the equipment. 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints. 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multi-meter, and Impedance Meter. 10. Assists with preventive maintenance of customer equipment. 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items, photographs of progress. 12. Ensures all spare parts, manuals & keys are safeguarded and signed for at the end of the project. 13. Manages and motivates the Technicians and serves as onsite SWC representative when the Project Manager is not available. 14. Full compliance with company's and customer's safety program. 15. Other duties as required or assigned by company management. Accountability: The Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. A two-year electronics degree or equivalent combination of education and 1+ years related field experience is required. 2. Knowledge and experience in the procedures, installation, testing and troubleshooting of equipment/systems. 3. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. 4. Ability to install a project from engineering documents with minimal assistance. 5. Ability to manage small to large projects with little supervision. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Achieve proficiency/certifications of SWC pro-cuts. 8. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 9. Must be able to effectively handle stressful situations. 10. Must be able to read and effectively interpret general business documentation. 11. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Customer Service – Product Fulfillment Reports to: Director of Service Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported. Primary Responsibilities Customer Inquiry Management • Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility. • Provide accurate product information, recommendations, and technical support as needed. Order Processing & Fulfillment • Accurately process customer orders in the system, ensuring all details are correct and complete. • Track orders from initiation through delivery, proactively communicating status updates to customers. Parts Identification & Recommendation • Assist customers in identifying the correct parts based on equipment models, specifications, or requirements. • Coordinate with other internal teams to determine requirements of product if necessary. • Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach. Customer Relationship Management • Build and maintain positive customer relationships through attentive service and follow-up. • Address and resolve customer issues, returns, or complaints in a timely and effective manner. Collaboration & Communication • Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery. • Communicate customer feedback and recurring issues to management for continuous improvement. Continuous Learning • Stay updated on product lines, new releases, and technical information to provide informed support. • Participate in ongoing training related to customer service best practices and product knowledge. Accountability: Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Shall possess a two-year degree or related customer service experience. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution. 6. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 7. Must possess a strong sense of urgency. Travel: Occasional out of town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Customer Service – Product Fulfillment Reports to: Director of Service Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported. Primary Responsibilities Customer Inquiry Management • Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility. • Provide accurate product information, recommendations, and technical support as needed. Order Processing & Fulfillment • Accurately process customer orders in the system, ensuring all details are correct and complete. • Track orders from initiation through delivery, proactively communicating status updates to customers. Parts Identification & Recommendation • Assist customers in identifying the correct parts based on equipment models, specifications, or requirements. • Coordinate with other internal teams to determine requirements of product if necessary. • Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach. Customer Relationship Management • Build and maintain positive customer relationships through attentive service and follow-up. • Address and resolve customer issues, returns, or complaints in a timely and effective manner. Collaboration & Communication • Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery. • Communicate customer feedback and recurring issues to management for continuous improvement. Continuous Learning • Stay updated on product lines, new releases, and technical information to provide informed support. • Participate in ongoing training related to customer service best practices and product knowledge. Accountability: Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Shall possess a two-year degree or related customer service experience. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution. 6. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 7. Must possess a strong sense of urgency. Travel: Occasional out of town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Customer Service – Product Fulfillment Reports to: Director of Service Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported. Primary Responsibilities Customer Inquiry Management • Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility. • Provide accurate product information, recommendations, and technical support as needed. Order Processing & Fulfillment • Accurately process customer orders in the system, ensuring all details are correct and complete. • Track orders from initiation through delivery, proactively communicating status updates to customers. Parts Identification & Recommendation • Assist customers in identifying the correct parts based on equipment models, specifications, or requirements. • Coordinate with other internal teams to determine requirements of product if necessary. • Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach. Customer Relationship Management • Build and maintain positive customer relationships through attentive service and follow-up. • Address and resolve customer issues, returns, or complaints in a timely and effective manner. Collaboration & Communication • Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery. • Communicate customer feedback and recurring issues to management for continuous improvement. Continuous Learning • Stay updated on product lines, new releases, and technical information to provide informed support. • Participate in ongoing training related to customer service best practices and product knowledge. Accountability: Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Shall possess a two-year degree or related customer service experience. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution. 6. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 7. Must possess a strong sense of urgency. Travel: Occasional out of town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Customer Service – Product Fulfillment Reports to: Director of Service Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported. Primary Responsibilities Customer Inquiry Management • Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility. • Provide accurate product information, recommendations, and technical support as needed. Order Processing & Fulfillment • Accurately process customer orders in the system, ensuring all details are correct and complete. • Track orders from initiation through delivery, proactively communicating status updates to customers. Parts Identification & Recommendation • Assist customers in identifying the correct parts based on equipment models, specifications, or requirements. • Coordinate with other internal teams to determine requirements of product if necessary. • Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach. Customer Relationship Management • Build and maintain positive customer relationships through attentive service and follow-up. • Address and resolve customer issues, returns, or complaints in a timely and effective manner. Collaboration & Communication • Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery. • Communicate customer feedback and recurring issues to management for continuous improvement. Continuous Learning • Stay updated on product lines, new releases, and technical information to provide informed support. • Participate in ongoing training related to customer service best practices and product knowledge. Accountability: Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Shall possess a two-year degree or related customer service experience. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution. 6. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 7. Must possess a strong sense of urgency. Travel: Occasional out of town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Customer Service – Product Fulfillment Reports to: Director of Service Full-Time, Salary/Exempt, Full Benefit Package Primary Role: Responsible for providing quick response customer service part fulfillment requests based on incoming customer inquiries. Accountable for being knowledgeable and articulate in the systems offered and supported. Primary Responsibilities Customer Inquiry Management • Respond promptly and professionally to customer inquiries regarding parts, availability, pricing, and compatibility. • Provide accurate product information, recommendations, and technical support as needed. Order Processing & Fulfillment • Accurately process customer orders in the system, ensuring all details are correct and complete. • Track orders from initiation through delivery, proactively communicating status updates to customers. Parts Identification & Recommendation • Assist customers in identifying the correct parts based on equipment models, specifications, or requirements. • Coordinate with other internal teams to determine requirements of product if necessary. • Offer alternative solutions when requested parts are unavailable, maintaining a customer-focused approach. Customer Relationship Management • Build and maintain positive customer relationships through attentive service and follow-up. • Address and resolve customer issues, returns, or complaints in a timely and effective manner. Collaboration & Communication • Collaborate with internal teams (e.g., warehouse, procurement, technical support) to ensure seamless service delivery. • Communicate customer feedback and recurring issues to management for continuous improvement. Continuous Learning • Stay updated on product lines, new releases, and technical information to provide informed support. • Participate in ongoing training related to customer service best practices and product knowledge. Accountability: Position will be accountable to the Director of Service. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: 1. Shall possess a two-year degree or related customer service experience. 2. Strong management and organizational skills required. 3. Must possess excellent verbal and written communication skills and interpersonal skills. 4. Sales/Customer Service experience a plus. 5. Must possess an understanding of electronic systems, such as healthcare communications systems, paging systems, infant protection systems, real time locator systems, intercom systems, and TV distribution. 6. Must have the ability to manage multiple tasks simultaneously and adjust to shifting priorities. 7. Must possess a strong sense of urgency. Travel: Occasional out of town travel required. Additional Skills and Abilities: 1. Must be responsible, self-motivated, self-starter, personable and well-organized. 2. Superior customer service skills to deal with both internal and external customers. 3. Strong interpersonal skills; ability to work with diverse groups. 4. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 5. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 6. Must be able to effectively handle stressful situations. 7. Must be able to read and effectively interpret general business documentation. 8. Valid and current driver's license. Physical, Mental and Environmental Requirements: 1. Employee is required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects is required. 3. Reaching, grasping and carrying activities also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Project Manager Reports to: Regional Manager Class: Full-Time, Salaried, Exempt POSITION OVERVIEW: Plans, organizes directs, and controls project activities required for effective management of projects. Supervises installation labor and sub-contractors. Works with financial reports, contracts, management reports, and tools to define project problems to assure project profitability. Responsible for organizing training, developing employees, and for the quality of installation. KEY DUTIES & RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: 1. Plans and schedules, installation, and subcontracting activities on large and/or complex systems or service installed jobs. 2. Maintains current job plans and specifications. 3. Works with engineering department on design and drafting phases of jobs. 4. Coordinates the procurement of materials, supplies, services, and controls timely delivery to the job site. 5. Prepares, manages, and executes the project installation plan. 6. Determines from reviewing various sources of information the necessary changes in design, contract price, and installation plan. 7. Implements agreed changes to project scope. 8. Maintains construction schedule and coordinates task scheduling with other trades. 9. Selects and monitors the performance of subcontractors. Keeps self, superiors, and subordinates informed of progress/status of projects. 10. Maintains all digital records relating to jobs including job status, material purchases, contacts, job changes, prints, submittals, quotes, needs assessments, packing list, email correspondence, and other control records. 11. Reviews estimate or assist in estimating projects that the company is bidding. 12. May be called upon to assist in site survey along with sales/engineering to secure accurate estimations. 13. Implements quality assurance program to continuously improve customer satisfaction. 14. Present a professional image of the company when speaking to customers (all levels). 15. Develops a relationship with the decision maker of our customer. Routinely walks job site to ensure quality installation of company products and updates customer/decision maker of project status in documented format. 16. Responsible for customer satisfaction on projects. 17. Monitors job status and controls job costs. 18. Provides information to determine labor and material requirements on a daily, weekly, or monthly basis as required depending on the status of the project. 19. Assists management in monthly resource allocation forecasting. Ensure proper job management and cost control by reviewing job financial reports. 20. Reviews the data required for monthly job billings with the office manager. 21. Monitors job reports and works with other management tools to define project problems. 22. Reviews timecards to analyze job performance. 23. Devises a plan of action to remedy job problems and implements a plan to ensure project profitability. Training and development: 1. Literature studies and attend seminars to stay current with regards to products, processes, and materials. 2. Works with installers on job concepts, installation procedures, and product training for their advancement. Job Closure 1. Responsible for overseeing As-Builds. 2. Responsible for completing all paperwork, ensuring POs are completed, warranty letter is sent, and jobs are turned over to service. 3. Job is 100% billed and revenue is taken. 4. Job close out report is completed. 5. Contact Training Specialist and provide contact information for scheduling purposes at the appropriate time according to scheduled completion. SUPERVISORY DUTIES: Supervises Installers, Apprentices and Subcontractors. MINIMUM QUALIFICATIONS: Knowledge: 1. High school education or equivalent. 2. Associate degree (2 year) or bachelor s degree (4 year) in a technical capacity is desirable. 3. Project Management experience. IT Project + or PMP certification desired Skills and abilities: 1. Five years of experience in engineering and installation of low voltage systems, or related field. 2. Strong knowledge of engineering fundamentals, relay logic, and operations. Good subcontracting skills. 3. Excellent written & oral communication skills required. 4. An understanding of job financial reports and the ability to control costs in the handling of large projects. 5. Experience with IT-related equipment (CCTV/Intercom/Access Control/ Safety & Security) is strongly preferred. PHYSICAL DEMANDS: Must be able to see, hear, speak and write clearly to communicate with employees and/or other customers; manual dexterity required for occasional reaching and lifting of small objects, and operating office equipment. WORK ENVIRONMENT: • Team oriented work environment. • The office is clean, orderly, properly lit and ventilated. Noise levels are considered low to moderate. • Site work conditions are like typical construction projects. • Some out of travel may be required. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Title: Informatics Analyst Reports To: Manager of Informatics Class: Full-Time Type: Salaried, Exempt The Informatics Analyst provides support and expertise to advance the safety, efficiency, and quality of outcomes of our customers and those they serve through our portfolio of technology and services. Duties include, but are not limited to: 1. Lead assessment meetings by exploring system capabilities and best practices with customer 2. Create and maintain documentation of user requirements and system configuration 3. Review system design and confirm facility layout with customer 4. Work closely with internal teams to relay requested system design modifications 5. Modify and develop system configurator to reflect the functionality depicted in assessment documentation 6. Adhere to customer’s defined policy for system governance and change management 7. Lead efforts to develop, display, and understand customer performance metrics using both proprietary and non-proprietary platforms 8. Research, document, and collate baseline assessments of our customers’ integrated systems 9. Participate in continuous improvement huddles with customers to promote adoption of technologies and ongoing optimization of systems through: a. Consultative discovery meetings b. Analysis of current state operations and desired outcomes c. Providing recommendations for configuration changes, process improvement, and system support needs 10. Work closely with Application Specialists to develop plans for training, implementation, and adoption of technology 11. Work closely with Technicians and Application Specialists to ensure correct system configuration performance 12. Triage customer issues and provide a resolution or refer to other subject matter experts when necessary 13. Present a positive attitude and self-assured image to the community on behalf of SWC 14. Maintain a commitment to achieve a “best in class” program through continuous improvement 15. All other duties assigned Travel obligations include, but are not limited to: 1. Occasional day travel within governed region is required 2. Infrequent overnight travel for special events and team member functions Administrative responsibilities include, but are not limited to: 1. Maintain data for benchmarking customer performance metrics 2. Maintain current state documentation for any/all governed systems 3. Assist with producing supporting material for presentations 4. Attend coordination meetings and update status of all assigned activities 5. Accurately record time allocated towards projects, service contracts, etc. 6. Additional responsibilities as assigned Education/Experience: Bachelor’s or Master’s Degree in Clinical Informatics, Health Informatics, Data Analytics, Healthcare Administration, Business Administration, OR equivalent work experience demonstrating proficiency in field preferred Desirable Experience: Process Improvement Training Nursing Clinical IS Experience Data-Driven Decision Making Clinical Informatics Project Management or Coordination Skills: 1. Strong client-facing and communication skills. 2. Advanced troubleshooting, multi-tasking skills, and time management skills. 3. Ability to effectively present and disseminate technical information to diverse groups. 4. Ability to learn in both an organized classroom environment and individually. 5. Ability to continuously learn new technologies and have a technical curiosity. 6. Creative aptitude and passion for using data and research to tell a story 7. Attentive to detail 8. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions. Physical, Mental, and Environmental Requirements: 1. Employees must stand, walk, climb, sit, and use their hands and fingers. 2. Some lifting of objects up to fifty pounds is required. 3. Reaching, grasping, and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. SWC reserves the right to change any or all this statement as required to allow the company to respond to market changes or changes in operational workflow. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Job Title: Human Resources Director Department: Human Resources Reports To: President/CEO FLSA Status: Exempt Employment Status: Full-Time Position Summary The Human Resources Director provides strategic and operational leadership for all Human Resources functions across the organization. This position partners with executive leadership and managers to develop and implement HR strategies that support the Company's business objectives, culture, and long-term growth. The HR Director oversees talent acquisition, team member relations, compensation and benefits, performance management, training and development, compliance, HR policies, payroll/HRIS administration, workforce planning, and organizational development. The position serves as a trusted advisor to leadership while promoting a positive, professional, accountable, and team-member-focused workplace. Essential Duties and Responsibilities • Develop and execute HR strategies aligned with the Company's business objectives and organizational goals. • Serve as a strategic advisor to the President, executive leadership, and managers on workforce and organizational matters. • Lead and develop the Human Resources team and establish clear roles, responsibilities, service standards, and priorities. • Provide HR leadership and support across all Company locations to promote consistent policies and practices. • Oversee recruiting, interviewing, selection, onboarding, promotions, transfers, and workforce planning. • Develop strategies to attract, retain, engage, and develop high-performing team members. • Provide guidance to managers regarding team member relations, performance concerns, counseling, disciplinary actions, investigations, and terminations. • Conduct or oversee workplace investigations and ensure concerns are addressed promptly, objectively, and appropriately. • Oversee the Company's performance management process and coach managers on effective feedback, goal setting, accountability, and development. • Develop and maintain competitive compensation programs, job descriptions, salary structures, incentive programs, and other compensation practices. • Oversee team member benefit programs, including medical, dental, vision, life insurance, disability, 401(k), and other Company-sponsored benefits. • Partner with parent company to evaluate benefit costs, plan design and utilization. • Develop and administer training, career development, succession planning, and tuition or certification programs. • Lead team member engagement initiatives, including surveys, analysis of results, action planning, and follow-up. • Develop, review, communicate, and consistently administer Company policies and the Team Member Handbook. • Maintain knowledge of applicable federal, state, and local employment laws and recommend changes necessary to maintain compliance. • Oversee required employment records, reporting, audits, and regulatory compliance. • Provide oversight of HRIS, payroll-related HR processes, personnel records, and HR data integrity. • Develop and monitor HR metrics, dashboards, and key performance indicators, including turnover, retention, recruiting, engagement, training, compensation, and benefit trends. • Prepare and manage the annual Human Resources budget. • Identify opportunities to simplify HR processes, improve service to managers and team members, and increase operational efficiency. • Promote effective communication, collaboration, accountability, and consistent leadership practices throughout the organization. • Perform other duties and strategic HR initiatives as assigned. Leadership Responsibilities The Human Resources Director is expected to model the Company's values and establish a high standard of professionalism, confidentiality, fairness, and integrity. The HR Director should be visible and accessible to team members and managers while maintaining the appropriate balance between advocating for team members and protecting the legitimate business interests of the Company. The position is also responsible for developing the capabilities of managers so that routine people-management responsibilities are effectively handled at the management level with appropriate HR guidance. Qualifications Education: Bachelor's degree in Human Resources, Business Administration, Management, or a related field required. Experience: Minimum of 7–10 years of progressive Human Resources experience, including significant HR management or leadership responsibility. Experience supporting multiple locations or business units is strongly preferred. Knowledge, Skills and Abilities The successful candidate should demonstrate: • Strong leadership and executive presence. • Comprehensive knowledge of HR practices and employment law. • Excellent judgment and ability to handle sensitive and confidential matters. • Strong team member relations and investigation skills. • Ability to coach and influence managers at all levels. • Excellent written and verbal communication skills. • Strong conflict-resolution and problem-solving abilities. • Experience with compensation, benefits, recruiting, performance management, and talent development. • Strong analytical skills and ability to use HR data to support business decisions. • Ability to balance strategic initiatives with hands-on HR responsibilities. • Strong organizational and project-management skills. • Ability to work effectively across multiple locations and departments. • Proficiency with HRIS, payroll, Microsoft Office, and related HR technology. Key Measures of Success Success in this position may be measured through team member retention and turnover, time-to-fill and quality of hires, engagement survey results and action-plan completion, leadership development, benefit and compensation effectiveness, HR compliance, HR service levels, succession planning, and the consistency of HR practices across Company locations. Physical and Travel Requirements This position primarily operates in a professional office environment. Periodic travel to Company branch locations, meetings, training sessions, and other business-related events is required. Disclaimer This job description is intended to describe the general nature and level of work performed by the Human Resources Director. It is not intended to be an exhaustive list of all responsibilities, duties, qualifications, or working conditions. The Company reserves the right to modify this job description based on business needs. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Technician 1 (SWC - Operations) Reports to: Project Manager Full-Time, Hourly, Non-Exempt, Full Benefit Package Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems, with experience in VOIP, SIP, computer and networking systems. The Systems Technician is responsible for installing and servicing the systems in the most efficient and effective manner to assure minimum down time and maximum performance. The technician is responsible for communicating system performance to the customer. Responsibilities: 1. Responsible for the final hookup and programming of electronics equipment for new jobs 2. Responds to customer's service-related issues promptly 3. Tests and documents readings for customer's systems 4. Updates customer files 5. Troubleshoots and repairs electronic components 6. Responsible for handling on-call duties on a regular scheduled basis 7. Trains and instructs the customer on the proper use of the equipment 8. Responsible for reading and interpreting wiring diagrams, schematics, and blueprints 9. Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Oscilloscope, Spectrum Analyzer, Multimeter, and Impedance Meter 10. Assists with preventive maintenance of customer equipment 11. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items 12. Full compliance with company's and customer's safety program 13. Other duties as required or assigned by company management Accountability: The Systems Technician will be accountable to the Project Manager. Secondary accountability will be to the other management team members, employees and customers of the company. Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call applications preferred. Cisco and Microsoft certifications desirable. Education Requirements: * Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and building blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory – formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction. * Preferred: Associates Degree in Electronics, IT or Computer Programming; NSCA CEST Certification, NICET certification. RCDD and factory training a plus. Travel: Some out of town travel may be required. Additional Skills and Abilities: 1. Excellent written and verbal communication skills. 2. Must be responsible, self-motivated, self-starter, personable and well-organized. 3. Superior customer service skills to deal with both internal and external customers. 4. Ability to manage multiple tasks simultaneously. 5. Strong interpersonal skills; ability to work with diverse groups. 6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook. 7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date. 8. Must be able to effectively handle stressful situations. 9. Must be able to read and effectively interpret general business documentation. 10. Valid and current driver’s license. Physical, Mental and Environmental Requirements: 1. Employees are required to stand, walk, climb, sit and use hands and fingers. 2. Some light lifting of objects up to 50 lbs. is required. 3. Reaching, grasping and carrying activities are also required. 4. The noise level in the work environment is usually moderate. 5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.