"Your team did a great job replacing the nurse call in our Emergency Department. I received no complaints from neither staff, patients, nor visitors. They worked extremely well with the ED Staff in getting into the rooms to work. They also kept me informed of their progress and worked within the infection control requirements, even the infection control nurse was pleased with how they kept the work area clean. Additionally, they completed the job 2 days early! Thank you for a job well done."
Director Plant Operations, Eliza Coffee Memorial Hospital
“WellStar is pleased with the product as well as the service and support following the purchase of Responder 5 Nurse Call System for a 600 bed hospital as well as Responder 4000 Nurse Call Systems for other Nursing Centers, Health Parks and Hospice care centers. The Professionalism of the SWC Team has been exceptional. Our health system has multiple Hospitals, Urgent Care Centers and Health Parks and SWC has provided the solution that best meets our needs.” As a result of the support from SWC, Bryan says “The improvement in Customer service, Employee Satisfaction and Patient Satisfaction has been very evident. It’s very hard to place a financial number on those scores but it was one of the goals we set and achieved.” To others seeking similar products, he suggest you “Review your facilities needs and goals with SWC and they will work with you to provide a cost-effective solution to meet that goal.”
Roger "Bryan" Blackwell
Lead Tech-Telecommunications, WellStar Health System
"Thank you so much for your hard work and assistance during our implementation process of the ELPAS infant security system. It was a pleasure for me and my entire staff to work with your team. You were great in getting us through this process. Thanks again!"
Maternity Center Nurse Manager, Highlands Medical Center
"When we call for service, warranty issues and other problems, SWC-Richardson is always prompt, professional, friendly and courteous. Every employee who visits our site are always clean and in proper attire. The entire team at SWC Richardson is always willing to educate our staff as to the complexity of the components and how to maintain our system. We greatly appreciate all of the team's efforts!"
Engineering Manager, Piedmont Newnan Hospital
Outstanding Customer Satisfaction
Our Net Promoter Score reveals a 93% customer satisfaction rate. NPS® is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors. We're pleased with our high percentage of customers who would likely recommend SWC.