Managed Services

The single most important thing you can do to ensure the success of SWC’s solutions is to engage with our managed services team. Feel confident knowing you will have the resources you need from day one. We can either support your teams of informaticists and educators with administrator training and custom content or cover all bases down to end-user training and optimizations. Our subject matter experts will work proactively to support your team for an entire year beyond the go-live day with additional training and monitoring adoption, technical risks, and system utilization.

Our training staff will be there for every new member you welcome to your organization to ensure they have the knowledge and training they need to utilize our solution to its fullest potential. Our analyst will be monitoring adoption, technical risks, and ongoing system configuration. We’ll be looking for opportunities and recommending workflow optimizations for your consideration.

We have this covered so you can focus on what’s next.

Design Consultation

• Network
• Integrations
• Device Placement
• Regulatory Compliance

Process Optimization

Clinical Workflows

• Response Times
  • Code Team Notifications           
  • Bathroom Emergencies
• Safety
  • Fall Prevention
  • Staff Duress                      

Training Services

• Classroom and Remote Instruction
• Digital Media
  • Reference Materials
  • Customized Short Format Training Videos

Adoption Monitoring

• Data Collection
• Analysis
• Recommendations